Patient Relations Coordinator (Temp-to-Perm)

Job Description

Job Description

Complete Dental Arts is seeking a TEMP-TO-PERM enthusiastic and warm Patient Relations Coordinator who is a self-starter, systematic, well organized, thrives in a fast-paced environment, and has outstanding customer service levels to join our team. This position will support operations for 2 practice locations (Newnan & Fayetteville). ***NO PHONE CALLS/EMAILS PLEASE*** Salary to commensurate with experience.

This position requires a leader with excellent communication skills, quick learner, problem solving, attention to details, team player, implementing improvement strategies and computer savvy. Prior scheduling, accounting, customer service, or insurance experience is a plus.

Responsibility includes but is not limited to:

• Confirmation of upcoming appointments
• Scheduling appointments
• Insurance verification of upcoming appointments
• Presents treatment plans
• Process billing statements as needed and according to billing schedules
• Accurate and timely review of processing EOB/EOPs to input payments to patient accounts
• Responsible for reducing accounts receivable including insurance companies and following-up on outstanding claims
• Responsible for sending accounts to collections and collections process
• Ensure insurance claim aging maintenance at optimal level
• Providing additional assistance or support to the practice operations as needed
• Assist other practice operations as needed

Required Skills/Knowledge:

• Prior Medical or Dental Experience
• Well-organized and analytical with high attention to detail
• Leadership
• Proficient math foundation & skillset
• Ability to multi-task and support admin team members
• Efficient time-management and prioritization skills
• Competent in Word, Excel and PowerPoint

Education:

• Bachelor’s Degree preferred, or equivalent combination of education, training,
  and experience