CUSTOMER SERVICE REPRESENTATIVE I

Customer Service Representative I

This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Minimum requirements include:

• Currently employed with the Florida Department of Revenue
• Experience processing information using a computer system
• Experience conducting research and analyzing information to make decisions
• Experience communicating with others to gather information

This is a full-time position, standard workday of 8am – 5pm, Monday through Friday. This position may require you to work outside your regular work schedule, should there be a business need to do so. This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.

Salary: $38,760.36 - $49,501.08 / annually

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.