Performance Maintenance Specialist - Liquid Chromatography

Performance Maintenance Specialist

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters' product suite. As a Performance Maintenance Specialist, working for an industry leader, you'll join a global team of specialists that are crucial to ensure Waters' legendary service for our customers who utilize our scientific instrumentation and software.

In this role, you'll be responsible for installing, conducting performance maintenance, and performing qualifications on LC instrument across customer sites. Ideal candidates will have excellent customer service skills, a commitment to delivering exceptional customer experience, and strong time management abilities.

Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our renown Field Services Organization in the northern New Jersey area, covering areas include Rockland County and parts of Westchester NY.

Responsibilities

• Installation of Instruments: Install new LC systems at customer sites following company guidelines and procedures.
• Performance Maintenance: Conduct scheduled Performance Maintenance (PM) visits to ensure LC instruments are operating at optimal conditions. Perform any required repairs during the PM to ensure that the LC instruments are operating as intended following the PM and or qualification.
• Qualification Services: Includes Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) as per manufacturer standards.
• Basic LC Troubleshooting and Diagnostics: Perform basic troubleshooting and diagnostic procedures on LC systems to identify issues and ensure optimal performance.
• Documentation: Complete all required documentation accurately, such as service appointments, service reports, checklists, and customer feedback in a timely manner. Ensure that inventory levels are maintained at an appropriate level.
• Compliance: Ensure that all service activities adhere to regulatory guidelines and company policies.
• Time Management: Effectively manage time and priorities to meet or exceed customer expectations for service delivery.
• Continuous Improvement: Participate in ongoing training sessions and stay up-to-date with the latest LC technologies.

Qualifications

• Currently attending or completed a technical college program related to Chemistry, Biochemistry, or a related field.
• Strong problem-solving and communication skills.
• Excellent time management skills.
• Demonstrated ability to deliver high-quality customer service.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Service experience is considered a plus.
• Valid Drivers license in good standing

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

Chromatography, Management, Field Manager, Service, Mass Spectroscopy