Service Manager

The Service Manager is responsible for leading front-of-house operations and delivering exceptional guest experiences. This role directly supervises dining room, bar, host, and support teams during service, ensuring strong execution, hospitality standards, and shift performance. This is ahands-on floor leadership role for a manager who can balance guest-facing hospitality , team coaching , and shift-level business discipline in a fast-paced, high-volume environment. Key Responsibilities 1) Shift Leadership & Service Execution Lead front-of-house shifts from pre-shift through close Set the tone for service, urgency, and professionalism on the floor Direct FOH flow across host stand, dining room, bar, and support stations Monitor wait times, seating rotations, table turns, and service pacing Ensure opening, mid-shift, and closing sidework/checklists are completed Maintain floor visibility during peak periods and high-volume service windows 2) Guest Experience & Hospitality Model and enforce hospitality standards consistent with each concept's brand Visit tables, engage guests, and build repeat-business relationships Handle guest concerns, service failures, and recovery situations promptly Empower staff to solve issues appropriately while escalating when needed Maintain a polished atmosphere, including music, lighting, cleanliness, and presentation standards 3) Team Supervision, Coaching & Accountability Supervise servers, bartenders, hosts, food runners, bussers, and support staff Lead pre-shift meetings with service focus, features, and operational priorities Coach in real time on service steps, salesmanship, menu knowledge, and professionalism Support onboarding and training of new FOH team members Reinforce standards for attendance, appearance, uniform compliance, and conduct Document and communicate performance issues to senior leadership per company process 4) Sales, Labor & Shift Performance Monitor shift staffing levels and deploy labor based on business volume Support productivity and labor-cost control without sacrificing service quality Track and manage comps, voids, discounts, and guest recovery spend Drive check averages and beverage sales through coaching and feature execution Assist with daily sales awareness and shift-level performance reporting Coordinate with BOH leadership to maintain ticket flow, pacing, and guest satisfaction 5) Bar & Beverage Oversight (FOH Support Role) Support bar operations, guest flow, and bartender performance Reinforce responsible alcohol service, ID checks, and intoxication prevention protocols Monitor bar cleanliness, organization, and presentation standards Communicate low-stock or product-quality issues to bar/management leadership 6) Compliance, Safety & Standards Enforce sanitation, health, and workplace safety standards in FOH areas Ensure compliance with alcohol service laws and company policies Maintain incident awareness and complete reports accurately and promptly Support facility readiness by identifying maintenance and cleanliness issues and following through 7) Administrative & Communication Responsibilities Complete manager logs, shift notes, comps/voids review, and incident documentation Communicate effectively with kitchen, bar, and fellow managers during shift transitions Participate in manager meetings, training sessions, and operational planning Support scheduling input, staffing recommendations, and team development planning as assigned