Customer Support Specialist

Customer Support Specialist

National Oak Distributors (NOD) has merged with Integrated Supply Network (ISN) combining the leader in automotive paint, body and equipment wholesale distribution with the leader in automotive tools and equipment distribution. This is a significant step forward in our vision to expand geographic reach, and to deliver value added services and solutions to both suppliers and customers. Our priority remains unchanged to continue to deliver exceptional service and value to our suppliers and customers in a thriving and collaborative workplace for the industry's top talent.

We are seeking a highly motivated and skilled Customer Support Specialist to join our team. This role requires a customer-focused individual with exceptional communication and problem-solving abilities. The Customer Support Specialist is expected to provide outstanding customer support, manage customer inquiries, and contribute to a positive customer experience. This position demands strong organizational skills, the ability to multitask, and a commitment to professionalism. It is an in-office position Monday-Friday, 9:30am-6pm.

Responsibilities:

• Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
• Utilize Customer Relationship Management (CRM) systems to document interactions and track customer issues.
• Employ strong interpersonal communication skills to build rapport with customers and resolve conflicts effectively.
• Demonstrate excellent time management and prioritization skills to manage a high volume of customer interactions.
• Provide customer service by addressing customer concerns and offering solutions.
• Maintain a professional demeanor and adhere to company policies and procedures.
• Perform data entry accurately and efficiently, ensuring data integrity.
• Collaborate with other departments to resolve complex customer issues.
• Demonstrate computer literacy and proficiency in Microsoft Office applications.
• Participate in sales activities, where applicable, to promote products or services.

Minimum Qualifications:

• High school diploma or equivalent.
• General knowledge of customer service principles and practices.
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills in English.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to think critically.
• Demonstrated ability to multitask and manage time effectively.
• Prior experience in a call center environment is beneficial.
• Ability to maintain professionalism in all interactions.

Preferred Qualifications:

• Prior experience in fast-paced customer support.
• Familiarity with CRM software.
• Experience with sales techniques.
• Proven ability to resolve customer complaints effectively.
• Experience in distribution.
• Additional Desired Skills: Organizational Skills, Bilingual/Spanish

Benefits:

• Competitive Medical, Dental, Vision Package
• Free company paid basic group term life insurance
• Over three weeks of paid time off
• 401(k) Matching Program
• Seven paid Company Holidays
• TEAM environment
• Training, managerial support and growth

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

National Oak Distributors