Senior Operations Manager

Sr. Manager DC Operations

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Sr. Manager DC Operations is responsible for the overall performance of an assigned distribution center building(s). In conjunction with the Director this role will support the strategy to create and maintain a first-class employee experience with a focus on talent development, employee engagement, staffing and retention, and learning and training. This role will also support the facility strategy around operational activities to achieve profit and expense goals, provide the highest possible service to the market customer base, ensure compliance with corporate policies and government regulations, and provide a work-environment conducive to superior productivity, safety, and quality. The position will be on 2nd shift (1 PM – 11 PM). There is a possibility to work (9 AM – 6 PM Monday – Friday or 9 AM – 6 PM on the Weekend) based on business needs.

What you will do:

Operational Execution:

• P&L responsibility for assigned departments within the DC.
• Ensure timely, secure, accurate deliveries of DC products/services through optimum deployment of courier/delivery resources within expense/profit target parameters in all market and labor conditions.
• Partner with HR support resources to achieve staffing targets through creative recruiting methods such as job fairs, external advertising, temporary staffing agencies, cross-training, etc. Minimize overtime for colleagues.
• Create & maintain strong relationships with field store partners, corporate partners, asset protection, and transportation to bridge service gaps and resolve concerns.
• Achieve all DC productivity, key performance and quality metrics, partnering closely with all supply chain teams/support partners to drive continuous improvement.
• Partner with Talent Acquisition, hiring center, and HR Manager resources to achieve staffing and retention targets through creative recruiting methods such as job fairs, external advertising, temporary staffing agencies, cross-training, etc. Minimize overtime for colleagues.
• Ensures compliance with all government regulations and statutes in the areas of DEA, OSHA, employment, wage & hour, and EEO/AA, and more.

The Colleague Experience:

• Ensure appropriate floor presence, engaging with colleagues and front-line leaders to stay abreast of feedback and concerns, while validating execution of critical action items.
• Ensure strong communication channels throughout all levels of leadership and colleagues within the DC, inclusive of consistent follow-up with action items and feedback.
• Partner with HRBP to drive a colleague engagement strategy for the total DC. Provide creative flexibility for leadership team to drive engagement within their own teams, leveraging survey data to create action items.
• Create an "always on" engagement mindset within team continually asking how we are acting on colleague feedback throughout the year.
• Partner with Director for succession planning, talent management processes to grow, develop, and retain talent. Ensure a best-in-class training experience for all DC colleagues, providing the opportunity for colleagues to be successful. Partner with training and HR resources to enhance training and talent outcomes.
• Hold self and team accountable to develop a continuous improvement mindset with all operational processes and metrics while also looking for opportunities to enhance employee experience metrics such as annual engagement scores, retention, turnover, overtime, and more. Set targets for improvement and ensure an ownership mindset at all levels of the team.
• Drive an inclusive culture at all levels of the DC.
• Create a strong partnership with the HR Manager, and Training Coordinator to design and drive a comprehensive people strategy for the DC and assign accountabilities with teams. Meet regularly to measure results.

Strategic Planning:

• Assign appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion.
• Leverage thought partners (HR Manager, corporate partners, peers, team, etc.) as needed to create and revisit the strategy.
• Navigate ambiguity and change to achieve goals despite potential obstacles.
• Optimize facility product flow and building capacity through root cause analysis and action planning while partnering with resources as needed to drive current and future state.
• Participate in meetings/calls with corporate partners to support the DC network and supply chain strategies. Contribute across boundaries to ensure the network can achieve strategic goals.

Talent Development:

• Partner with HR Manager and site Director to develop a comprehensive talent strategy for the DC.
• Promote a high-performance culture by clearly setting goals and expectations.
• Act as a coach and mentor for team to develop and support IDPs for high potential talent.
• Hold DC leadership team accountable for developing the capabilities of their teams and creating IDPs for high potential talent.
• Leverage existing enterprise tools such as talent profiles and enterprise development programs to develop talent. Drive usage of existing tools with teams.

Required Qualifications

• 7+ years of work experience as a Operations Manager/Sr. Ops Manager in a Distribution Center/Warehouse
• 5+ years of experience in managerial/leadership positions in a Distribution Center/Warehouse
• 3+ years implementing LEAN principles and 5S

Preferred Qualifications

• Prior experience in retail or distribution/warehousing.
• Proven ability to drive culture and results.
• Experience developing talent at multiple levels.
• Regular and reliable attendance.
• Functional experience with Warehouse Management System (WMS)
• Experience with Microsoft Word, Excel, Access, PowerPoint, and other distribution center reporting tools.
• Ability to think and act strategically.
• Experience managing federal and state laws to ensure compliance in the operation.
• Frequent standing, walking, and climbing stairs.
• Excellent written and verbal communication skills.
• Excellent time management.
• Able to drive significant, strategic projects to completion independently.
• Ability to partner with all levels of management in a cross-functional in a matrix team environment.
• Experience leading safety programs and OSHA health & safety regulations.
• Experience with financial analysis and budget preparations

Education

Bachelor's Degree Preferred

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.