WtX Account Management

WtX Account Management

Kanadevia Inova (KVI) is a global market leader in energy from waste (EfW) and renewable gas. KVI acts as an engineering, procurement and construction contractor and project developer, delivering complete turnkey plants and system solutions for thermal and biological EfW recovery. KVI's Service Group combines its own research and development with comprehensive manufacturing and erection capabilities to support our clients throughout the entire life cycle of their plant.

Job Description

The Account Manager is responsible for developing and maintaining strong relationships with customers while ensuring the timely and cost-effective sales & execution of service activities such as annual outages, shutdowns, spare parts, and overhauls. This role also includes driving sales of Categories 4 (mechanical retrofit projects), 5 (MRO services), 6 (Spare Parts), and 8 (Digital) service works, expanding business opportunities within these categories. Acting as the single point of contact for customers, the Account Manager coordinates with WtX Regional Management, subcontractors, and internal teams to deliver high-quality service execution. The role focuses on increasing share-of-wallet, driving long-term relationships, and ensuring commercial success.

Sales & Customer Relationship Management:

• Drive sales of Category 4, 5, 6, and 8 service works, expanding business opportunities.
• Identify and pursue new business opportunities to increase share-of-wallet with assigned customers.
• Act as the primary point of contact for customers, building and maintaining strong relationships.
• Conduct customer visits, and sales presentations to assess needs and offer solutions.
• Lead contract negotiations and manage service agreements to ensure long-term partnerships.
• Stay informed about market trends, industry conditions, and competitor activities to drive sales strategy.

Service Execution & Project Coordination:

• Oversee the planning and execution of service projects, including outages, shutdowns, and overhauls.
• Ensure projects are completed on time, within budget, and meet quality and safety standards.
• Coordinate personnel, tools, documentation, and time schedules to ensure seamless execution.
• Work closely with Field Service and Technical Service, Warehouse & Procurement, Finance, etc. to support timely project delivery.
• Monitor financial performance, track costs, and manage milestone-based invoicing.
• Proactively identify risks and implement solutions to mitigate delays or cost overruns.

Compliance & Collaboration:

• Ensure strict adherence to QHSE (Quality, Health, Safety, and Environment) standards, internal policies, and external regulations.
• Document lessons learned from completed projects to refine and optimize future service execution.
• Analyze project performance metrics and implement best practices for operational excellence.
• Work closely with Field Service and Technical Service, other RSCs, BL WtX, BL Spare Parts, Pools, and Support Functions to ensure alignment and optimize service delivery.

Key Performance Indicators (KPIs):

• Customer satisfaction and retention.
• On-time and within budget project execution.
• Increase in service contracts and overall revenue.
• Efficiency in cost tracking, invoicing, and contract execution.
• Achievement of Order Intake (OI), Contribution Margin (CM), and Net Sales targets.
• Operational efficiency and risk management in outages and shutdowns

Qualifications

Qualifications & Experiences:

• Bachelor Degree in Mechanical, Process, or Electro-Mechanical OR Business Degree with strong technical affinity.
• 5+ years in service-related positions such as project manager or services sales, preferably in Power Plants, or Waste-to-Energy Environment.
• Proven coordination experience in project and service execution.
• Strong knowledge of WtX (Waste-to-Energy) technology, local regulations, and service operations.
• Expertise in contract management, negotiations, and financial planning.
• Hands-on experience in budgeting, cost estimation, and revenue forecasting.
• Strong communication and influencing skills, with an ability to lead cross-functional teams.
• Experience with working in a matrix organization.
• Proficient in ERP (preferably IFS), Microsoft Office, and project management tools.
• Fluent in the local language and English, another language is a plus.

Personal Attributes:

• Strong awareness of QHSE (Quality, Health, Safety, and Environment) management system and commitment to safe work practices.
• Customer-focused, proactive, and adaptable.
• Excellent communication and interpersonal skills.
• Self-motivated and organized with strong prioritization abilities.
• Collaborative team player with creative problem-solving skills.
• Willingness to travel within the designated region (20-40%).

Additional Information

We Offer:

• Responsible challenge with diversified field of activity
• Team-oriented working atmosphere in an international Company
• Personal development opportunities through own Inova Academy
• Opportunity to gain an insight into various technical disciplines
• Excellent employment conditions
• Attractive working place (central, good transport links)
• Modern infrastructure

Physical Demands:

• Frequently required to talk or hear, sit, use hands to finger, handle or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Working Conditions:

• Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The noise level in the work environment is usually moderate.

Statement regarding individuals with disabilities:

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate the physical and mental limitations of an employee or an applicant. However, no accommodations will be made which may pose serious health safety or environmental risks to the employee or others or which impose undue hardships on the organization.

Statement regarding Equal Employment Opportunity

Equal Opportunity Employer, all applicants will be considered for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation or status with regard to public assistance.

Note: This job description is not intended to fully and completely describe all duties of the position. Other duties not specifically described herein may be required from time-to-time or as required.