Front Office (Mission Control) Rooms Control Coordinator

Job Description

Job Description

The Rooms Controller will work with Mission Control( Front Desk), Sales and Cabins (Housekeeping) to ensure that all reservations are accurate and that the house is set-up approperatly for the day. They will manage various aspects of group blocks and transient reservations. They will administer the operational and system processes for coordinating group arrival and departure by entering group bookings and rooming lists into the front desk systems. This position will also assist with guest correspondence, administrative duties such as transient billing, as well as reservation assistance. The Rooms Controller will also be responsible for special projects pertaining to the organization of the property management system and the Mission Control Crew.

Rooms Controller Benefits:

• Competitive pay
• Medical, Dental, and Vision plans available
• Short-Term and Long-Term Disability Benefits
• Life Insurance
• HSA and FSA Accounts
• Flexible Paid Time Off and Sick Time
• 401K with Matching Contribution
• And more!

Rooms Controller Major Duties & Responsibilities:

• Liaise with Sales Team in coordinating group bookings
• Liaise with the Housekeeping Team to ensure that all reservations are blocked in the best possible way
• Make / Change / Cancel reservations.
• Process confirmations as needed.
• Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
• Process Rooming Lists accurately and in a timely manner.
• Check rooming lists for accuracy.
• Preblock all group needs for suites or connecting rooms.
• Check Daily arrivals to ensure accurate reservations.
• Process prepayments and ensure proper routing of 3rd party reservations
• Verify travel agency commission invoices
• Review cancellation report and charge as needed
• Process and track gift certificates
• Maintain positive guest relations at all times.
• Able to perform job functions with attention to detail, speed, and accuracy.
• Able to prioritize and organize work.
• Handle mail / correspondence.
• Attend PreConvention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings.
• Run various reports in opera for managers
• Assist with special projects as needed