Cowork Manager

Job Description

Job Description

Our vision is that Pearl is the pioneering Plazamaker of North America through creating places and experiences to cultivate human connectedness. Every person who joins our organization is invited to join us in pursuing this vision and making Pearl the place to be. 

As Pearl continues to grow and expand our offerings, Pearl is expecting growth in people living, working, and enjoying all that is available in the neighborhood. Our team will add services to our portfolio in pursuit of the continued innovation and the service level that is associated with Pearl. While recognizing this growth, we will continue to focus on sustainability by providing solutions that can transform San Antonio and the commercial real estate industry. 

The Cowork Manager is directly responsible for the seamless day-to-day operations and the generation of leads while offering a consultative approach to identify the workspace that best meets the future member’s needs. This is a highly interactive role built for someone who enjoys networking and developing relationships. In addition to engaging with the members, the Cowork Manager is responsible for the physical space set up and maintaining an optimal workspace for its members and visitors. The goal is to create a space where members and guests are happy, productive, and thriving feeling a sense of community.

Own the On-site Member & Guest Experience

• Model trust and collaboration as a key value of the community
• Always put members first, and be eagerly responsive to their needs which directly impacts membership growth and retention.
• Encourage members to develop relationships with each other through programming, seating arrangements, active introductions, and member events
• Collaborate with members to act as a connector, introducing members and small businesses to local resources
• Manage and master memberships and bookings through online software platform used for billing, door access, and membership agreements.
• Facilitate the receiving of member deliveries, including mail, small parcels, and freight deliveries.
• Manage member communications, such as, facility notifications, announcements of new members, upcoming events and opportunities to engage with other members and the community
• Practice candor with members and guests by open and timely communication regarding challenging topics. Resolving member issues timely.

Business Development

• Develop and implement sales strategies to attract and retain members that fit within Pearl Cowork’s culture and mission.
• Manage the full sales cycle from the generation of leads and proactive sales
• Monitor and report on local market competition
• Attend promotional and networking community events to broaden the reach of Cowork.
• Greet guests and drop ins to the coworking space and provide tours and membership information to prospective members
• Identify the space that best suits the prospective member’s needs.
• Onboard new members by walking them through the contract agreement, billing arrangements, and education of the software and Cowork space.
• Work with manager to set and achieve sales objectives, occupancy rates and pricing.
• Assist with annual budget preparation, monthly Pearl slide decks reporting on financial status
• Prepare and submit weekly and monthly reports to manager
• Maintain relationships with key vendors, partners and stakeholders
• Act as brand ambassador, understanding the coworking space brand differentiator in the marketplace and the unique value proposition 
• Plan and promote monthly events for the coworking space that draw in new members and allow current members to network and connect. Prepare marketing and media campaigns in collaboration with and as directed by manager and marketing team
• Support and provide proactive brand presence on social media channels. Market and advertise the coworking space and events on social media and through other local marketing channels.
• Collaborate with the marketing team to execute a monthly newsletter to prospects, alumni and active members

Facilities and space management

• Manage all space operations to ensure best service for members
• Maintain and coordinate maintenance of the space to ensure availability of key facilities and resources like the wifi network, kitchen, printer/copiers run smoothly
• Submit maintenance tickets for repairs to the space and key resources, including emergency after hours
• Ensure satisfactory cleaning of space by janitorial staff.
• Furniture and office management and planning

Required Education and Experience

Preferably a bachelor’s or associate degree. High School degree or general education degree (GED) required. 

Demonstrated success in a sales, marketing, or management role.