Business Analyst 2 (Delivery & Validation Business Analyst)

Job Title: Business Analyst 2 (Delivery & Validation Business Analyst)
Job ID: PUC: TAS2 A4 SC3 LT (810373)
Client: State of PA (PUC / Commission)
Location: Harrisburg, PA (Hybrid: Two (2) in-office days per week; Wednesday is mandatory) I. Summary & Objectives

This Business Analyst 2 will serve as a Delivery & Validation Business Analyst within the Project Management Office (PMO), supporting application modernization, technology upgrades, infrastructure initiatives, system migrations, and other technology projects across the agency.

The position will perform core business analysis responsibilities with a specialization in requirements traceability, solution validation, business readiness, and transition to production.

II. Core Responsibilities

• Requirements & Analysis: Elicit, analyze, validate, and document business requirements, processes, workflows, business rules, and acceptance criteria.
• Current/Future State Mapping: Develop current-state and future-state documentation and perform gap, impact, dependency, and process analysis.
• Solution Evaluation: Evaluate proposed solutions against business requirements, processes, constraints, and intended outcomes to identify gaps requiring resolution.
• Traceability: Maintain traceability between business requirements, solution decisions, validation activities, defects, changes, and stakeholder acceptance.
• Testing & Validation (UAT): Develop structured business validation and UAT scenarios. Coordinate testers, schedules, test execution, results, and defect tracking.
• Operational Readiness: Support business and operational readiness for application releases, technology upgrades, infrastructure changes, migrations, and production cutovers.
• Change Management & Training: Assess stakeholder impacts and develop appropriate communications, user documentation, job aids, training, or other adoption materials when needed.
• Stakeholder Collaboration: Collaborate closely with business stakeholders, Project Managers, Application Development, architects, technical teams, vendors, and other project partners.
• Project Management: Independently manage assigned analysis activities and priorities while proactively communicating progress, risks, issues, gaps, and recommendations.

III. Required & Preferred Qualifications

Required Experience:

• Performing business analysis for application modernization, technology upgrades, infrastructure initiatives, system migrations, or other complex technology projects.

Preferred Experience / Additional Selection Criteria:

• Eliciting, analyzing, documenting, validating, and maintaining business and functional requirements across business and technical stakeholder groups.
• Developing current-state and future-state process documentation, gap analyses, business impact assessments, workflows, and other structured analysis artifacts.
• Evaluating proposed technology solutions against business requirements, processes, constraints, and intended business outcomes.
• Developing and coordinating UAT or other business validation activities, including requirements-based test scenarios, test case execution, defect management, traceability, and stakeholder acceptance.
• Supporting release readiness, application readiness, system migrations, production cutovers, regression validation, and post-implementation activities.
• Supporting regulatory, compliance, or public-sector business processes, including documentation of statutory requirements, business rules, workflows, and operational procedures.
• Producing clear, professional business and technical documentation and communicating complex information effectively to business and technical audiences.
• Independently organizing work, managing competing priorities, identifying gaps and risks, taking ownership of assigned deliverables, and developing well-reasoned recommendations.

IV. Highly Desired Tools & Systems Knowledge

• Azure DevOps (or comparable project/test-management tools) to manage requirements, test cases, validation results, defects, and related delivery artifacts.
• Experience supporting internally developed applications, including systems such as the Commission's CAI system or InfoMap, or comparable regulatory or operational systems.