Network Engineer

Network Engineer

DataVox is seeking a talented Network Engineer to join our mid-market department in Houston!

The position will require daily attendance at our Houston location (This is not a remote position). Sponsorship for this role is not available.

Before learning more about the position, let us tell you a bit more about who we are! DataVox has been serving the Houston and Dallas-Fort Worth area for over 30 years with our advanced technology solutions. We specialize in Audio Visual Solutions, Network Security, Data Center & Network Technologies, IT Support Services, Network Cabling, Phone Systems & Physical Security. We are committed to being the best technological partner and ensure the highest level of expertise and quality service by having people like you on our team.

Benefits that Support You and Your Family

DataVox offers a comprehensive and competitive benefits package designed to support you at every stage of life:

• Health, Dental & Vision Insurance
• Company-Paid Life Insurance & Long-Term Disability Insurance
• Matching 401(k) and Roth Retirement Plans
• Sponsored 529 College Savings Plan
• Professional Development Reimbursement
• Paid Vacation, Sick Time & Company Holidays
• Mileage & Phone Reimbursement
• Annual Health & Wellness Fairs
• Sustainable Business Practices

A Culture That Brings People Together

At DataVox, our culture is rooted in connection, collaboration, and a deep sense of community. We believe in recognizing our people, investing in their growth, and creating meaningful moments throughout the year.

• An Encouraging Environment centered on upskilling and career growth
• Team & Company Events (Virtual & In-Person) like ice cream socials, tailgate events, Astros and Rangers watch parties and many other events throughout the year.
• Employee Appreciation Days & Holiday Celebrations recognizing the value of every team member with employee spotlights and celebrating the small things(like national carrot cake day!)
• A Dedicated Employee Engagement Committee focusing on fostering community through internal events, appreciation drives, and local nonprofit support
• Endless Opportunities to Connect from themed days to collaborative initiatives, we encourage everyone to get involved and make their mark

At DataVox, we're not just coworkers, we're a team that lifts each other up and grows stronger together.

What You'll Do:

This position involves planning, implementation, and support of LAN/WAN and wireless related technologies. The engineer will be working with multiple clients and will provide technical leadership in a LAN/WAN network and day-to-day network technical support involving customers. Must have 3+ years of experience working with Enterprise-Grade Network Infrastructure and other technologies in a corporate environment.

• Operations level involvement in planning, implementing, and supporting network solutions for existing and new clients
• Provide excellent customer support to existing and potential customers
• Primary engineer in the diagnosis, triage, and resolution of network related incidents
• Assist during LAN/WAN related projects & service incidents.
• Communicating with vendors on network requirements & troubleshooting efforts
• Document, track, and monitor network related problems to ensure a timely resolution
• Provide proactive maintenance & documentation upkeep of network infrastructure
• Continue to train and develop knowledge and skills of new technologies, processes, and systems
• Maintain and update necessary technical certification requirements for DataVox
• Ability to work on flexible work hours to accommodate after-hour upgrades & emergencies of customer networks

What You Need:

• 3+ years of experience in similar role with a Managed Services Provider; experience with voice solutions is a plus
• Firm understanding of network fundamentals, LAN/WAN technologies, network infrastructure services (DNS, DHCP, Radius, Syslog) -- both from a proactive & reactive perspective
• Knowledge of VPN technologies (L2L, Remote VPN, PPTP, Client VPN)
• Knowledge of Radius and TACACS+
• Knowledge of Sniffer traces and Interpretation
• Working Experience with Routing Protocols(OSPF, EIGRP, BGP, multicast)
• Working Experience with WAN technologies (MEtroE, VPLS, PTP links and MPLS)
• Understanding QOS technologies (L2 QOS, L3 QOS, LLQ, CBWFQ, Policing, Traffic Shaping etc.)
• Working knowledge of server, endpoint, and telephony technologies
• Good project management capability to manage multi-tasking network projects and prioritize the tasks in an efficient manner to meet and exceed customer goals
• Ability to prepare documentation with Microsoft Visio
• Be a good team player with a high degree of self-motivation, passion to collaborate as a team, working towards a common goal
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer's environment
• Excellent interpersonal communication and customer service skills
• Excellent written and verbal communication skills
• Certification – ACIS 7720; CCNA

DataVox, Inc. is an equal opportunity employer.