Resident Services Coordinator

Job Description

Job Description

Resident Services Coordinator

We are committed to fostering a supportive, collaborative community where team members bring professionalism, compassion, and integrity to every interaction.

Key Responsibilities

• Staff Supervision & Training • Supervise Caregivers and Medication Technicians, ensuring quality care and adherence to policies. • Complete Caregivers skills checklists within 30 days of hire and conduct quarterly observations. • Lead daily staff huddles and communicate updates effectively. • Conduct new employee orientation and ensure completion of pre-service training requirements. • Coordinate and track two in-services per month and maintain ongoing competency validations. • Monitor staff compliance with uniform policies and promote professional standards. • Ensure consistent performance feedback and coaching are provided to Caregivers and Med Techs.” • Maintain an annual in-service training calendar and track competency completions. • Resident Care & Service Coordination

Qualifications & Skills

• High school diploma or equivalent. • Demonstrated ability to supervise and mentor frontline staff. • Strong organizational, problem-solving, and time-management skills. • Excellent verbal and written communication skills. • Ability to remain calm and professional in fast-paced, high-pressure environments. • 2+ years of experience in assisted living, memory care, or long-term care preferred. • Experience in medication management and familiarity with state regulations. • Prior experience conducting staff training and coaching.

Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Disability Insurance • Employee Assistance Program • 401(k) • Life Insurance • Paid Time Off