Resident Services & Support Coordinator

Job Description

Job Description

Resident Services & Support Coordinator
Genacross Lutheran Services

Full Time | Day Shift

Pay: $41,600-$45,760/year
based on experience

Supporting Genacross Communities: Luther Ridge, Luther Hills, Luther Grove, Covenant Harbor I & II, and Oak Harbor

Join Genacross Lutheran Services as a Resident Services & Support Coordinator , where you'll help residents maintain their independence by connecting them with community resources, coordinating supportive services, and advocating for their needs.

At Genacross Lutheran Services , we've been serving individuals, families, and communities for more than 160 years. As a faith-based nonprofit organization , we're committed to providing compassionate care and meaningful support that enhances quality of life.

What You'll Do as a Resident Services & Support Coordinator

• Support resident independence by assessing individual needs and connecting residents with appropriate services, benefits, and community resources.
• Build meaningful relationships with residents, serving as a trusted point of contact for questions, concerns, and support.
• Coordinate supportive services by working with community organizations, healthcare providers, and local assistance programs.
• Advocate for residents by helping them navigate available resources and address barriers to accessing services.
• Conduct annual apartment visits to assess resident needs, update information, and identify opportunities for additional support.
• Collaborate with community partners to strengthen access to programs and services that promote resident well-being.
• Coordinate program referrals , including assigned Home Choice Program transitions and PASSPORT Certification documentation.
• Maintain accurate records and reports , including resident assessments, progress notes, and required program documentation.
• Monitor resident needs and concerns , communicating significant issues to leadership and following applicable reporting requirements.
• Support program compliance through required monthly reporting, training, and ongoing professional development.

What We're Looking For:

• Bachelor's degree required; degree in Social Work, Human Services, or a related field preferred.
• Valid driver's license required.
• Licensed Social Worker (LSW) or Licensed Independent Social Worker (LISW) preferred.
• Strong communication, organizational, and relationship-building skills.
• Ability to connect individuals with community resources and coordinate multiple services.
• Compassionate, resourceful, and committed to helping individuals maintain their independence.

Why Join Genacross Lutheran Services?

At Genacross , we believe in caring for our team members just as we care for our residents. We offer a supportive work environment, opportunities to grow, and benefits designed to support your well-being.

Benefits Include:

• Health, dental, and vision insurance
• 401(k) plan with up to 4% employer contribution
• Generous paid time off (PTO)
• Life insurance and short-term disability
• Health savings account (HSA)
• Employee assistance program (EAP)
• Tuition reimbursement and employee discounts

Benefits vary based on position, schedule, and eligibility.