Client Account Manager

Job Description

Job Description

Job Title
Client Account Manager
Compensation
$31.25/hr — Depending on the candidate, this rate may be flexible.
Location
Bossier City, LA — In-office position
Schedule
5/2, full-time, on-site
Target Start Date
ASAP
Scope
This is a non-sales Client Account Manager position focused on payroll, billing, and Accounts Receivable .
We are seeking a highly organized, detail-oriented Client Account Manager to oversee the day-to-day administrative, payroll, billing, and Accounts Receivable needs of assigned client accounts.
This is a fast-paced, hands-on role requiring someone who can independently manage multiple priorities, communicate professionally with clients and personnel, and meet strict deadlines. The ideal candidate is comfortable working with numbers, spreadsheets, invoices, payroll, and people—and can quickly shift priorities when an urgent issue arises.
This is not an entry-level administrative position. The Client Account Manager must be confident working independently, making decisions, researching discrepancies, and taking ownership of an account from start to finish.
Day-to-Day Responsibilities
The Client Account Manager serves as a primary point of contact between the company, its clients, and assigned personnel. Responsibilities include, but are not limited to:

• Manage assigned client accounts and maintain regular communication with client representatives, managers, field personnel, and internal staff.
• Review, verify, and process employee and consultant invoices and timesheets for accuracy.
• Ensure hours, rates, overtime, per diem, mileage, travel, allowances, expenses, and other billable items comply with client requirements.
• Prepare and process client billing, ensuring invoices contain all required documentation, approvals, coding, and supporting information.
• Manage Accounts Receivable by tracking outstanding client invoices, researching payment delays, resolving billing discrepancies, and following up on aged receivables.
• Assist with Accounts Payable functions, including verifying amounts owed to employees, consultants, and vendors.
• Process and coordinate weekly payroll, ensuring personnel are paid accurately and on time.
• Research and resolve payroll discrepancies, invoice errors, rate discrepancies, missing approvals, and other payment issues.
• Maintain detailed Excel spreadsheets, reports, rate sheets, invoice trackers, payroll information, and other account-related data.
• Review contracts, rate sheets, and client requirements to ensure proper billing and compliance.
• Communicate pay rates, work schedules, invoicing procedures, benefits information, and company and client expectations to personnel.
• Assist personnel with questions regarding payroll, invoices, insurance, benefits, assignments, and administrative requirements.
• Coordinate required documentation, including background checks, drug testing, certifications, training records, insurance information, and other client compliance requirements.
• Maintain accurate personnel and client records and ensure required documentation remains current.
• Prepare reports and documentation requested for client or internal audits.
• Identify potential problems before they affect payroll, billing, client relationships, or personnel.
• Manage multiple deadlines simultaneously while maintaining accuracy and attention to detail.
• Handle confidential employee, payroll, client, and financial information professionally.
• Provide responsive customer service and maintain strong relationships with clients and personnel.
• Perform additional administrative and client account-management responsibilities as business needs arise.

Required Qualifications

• High school diploma.
• Strong proficiency in Microsoft Office, including Outlook, Word, and especially Microsoft Excel.
• Intermediate-to-advanced Excel skills; beginner-level Excel experience will not be sufficient.
• Working knowledge or strong comprehension of Accounts Payable, Accounts Receivable, and payroll.
• Excellent written and verbal communication skills.
• Strong mathematical and analytical skills.
• Exceptional attention to detail and accuracy.
• Ability to work independently with minimal supervision.
• Ability to multitask and manage competing priorities.
• Ability to meet strict and recurring deadlines.
• Strong problem-solving skills and willingness to research an issue until it is resolved.
• Comfortable communicating directly with clients, management, employees, and field personnel.
• Ability to work in the office; this is not a remote position.

Preferred Qualifications

• Previous oil and gas industry experience or knowledge is strongly preferred.
• Previous experience in client account management, payroll, accounting, staffing, human resources, or administration.
• Experience working with high-volume invoicing and payroll.
• Experience managing multiple employees, contractors, consultants, client accounts, or client locations.
• College degree in Business, Accounting, Finance, Human Resources, or a related field.

What We’re Looking For
The right person for this position takes ownership of their work. The successful candidate should be comfortable managing a full workload, prioritizing matters requiring immediate attention, and working through problems without needing constant direction.
This position requires someone who can move easily between numbers and people. One moment may involve researching an invoice discrepancy in Excel, followed by communicating with a client about a billing issue, and then helping an employee understand a paycheck or onboarding requirement.
Organization, accuracy, communication, follow-through, and the ability to meet deadlines are critical to success in this role.
We are looking for someone who does not simply identify a problem—they take the initiative to help find the solution.

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