Technical Implementation Specialist (Contract, Remote)

Technical Implementation Specialist

ClassDojo's goal is to give every child on Earth an education they love. We started by building a powerful network for communication. ClassDojo's flagship app is the #1 communication app connecting K-12 teachers, children, and families globally. Teachers use it to share what's happening throughout the day through photos, videos, and messages that make parents feel like they're there. It's actively used in over 95% of US schools, reaching over 45 million children in 180 countries, with a team of just around 200 people. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.

We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We're building a company where the most talented people want to work. We believe you'll do the best work of your life here—and you'll pioneer the future of education, too.

What you'll do:

As a Technical Implementation Specialist you'll help ensure that ClassDojo has complete and accurate data integrations with districts, making it easy for teachers and school leaders to set up ClassDojo for their communities.

You balance a familiarity with SIS integrations and data quality with a strong focus on documentation, sticking to timelines, and communicating effectively with customers and internal stakeholders. You love to roll up your sleeves and problem-solve data and platform issues, but you also enjoy working with District IT teams to make it easier for them to give schools access to ClassDojo to start off the school year.

You'll work with our district partners who have the largest bulk of onboardings and roll-outs before the start of the new school year (~August). You're comfortable managing concurrent implementation timelines during a short span of time.

You'll be part of a broader team of technical implementation specialists and you'll work closely with a District Onboarding Manager who oversees the broader onboarding project plan and District Partnerships Manager who oversees the stakeholder relationships and account strategy. You'll also collaborate closely with our customer support team.

Responsibilities:

• Work with district IT teams from start to finish to ensure that from initial set-up to rollout of rostering with ClassDojo, allowing teachers and school leaders can seamlessly set up their school in ClassDojo
• Review data from districts and ensure it matches the needs and formatting of end customers
• Work with district IT stakeholders to investigate and correct any issues in the data received
• Collaborate closely with your account team, district IT, and the customer support team, proactively sharing project status, elevating risks, and proposing solutions
• Maintain excellent documentation and update project status for internal team members across multiple implementation projects and timelines
• Execute a strong quality assurance process

Requirements:

• At least 1 year of experience working in K-12 SIS integrations (API, Plug-ins, SFTP, etc.)
• Proven experience in data cleaning and quality checking
• Proven ability to independently manage a high volume of projects on tight deadlines with a high level of organization and accuracy
• Strong written and verbal communication skills
• High empathy and emotional intelligence working with busy district IT team members and leaders.
• Experience in edtech or working on products for kids or educators
• Ability to learn new technology and products quickly
• Familiarity with using tools such as: Asana, Google Sheets/Excel, Notion, and Zendesk
• Location: remote. Must be located in the US

Bonus experience:

• Experience working with Edlink, ClassLink, or Clever

This is a short-term contract position: ASAP to September 30. The role is 40 hours per week, with an expected schedule of 9:00 a.m. to 5:00 p.m., Monday through Friday, in your local time zone.

ClassDojo takes a number of factors into consideration when determining final contract rates, including geographic location, experience, and skillset. The hourly rate range in the United States is estimated between $33/hr - $45/hr.