IT Support Technician

Pay rate $29/hr on W2 Job Title: Desktop Technician III Location: Charleston, SC , USA Duration: 12 Months Job Description: This position will sit at one site but will support 5 sites. There will be occasional travel to the other 4 sites, up to an hour away (10-15%). Mileage will be reimbursed. There may also be occasional off hours in the evenings or weekends Job Summary: The Desktop Support Technician provides first-level IT support for end users within a manufacturing and business environment. This role is responsible for resolving desktop, laptop, mobile device, network, and peripheral issues while ensuring compliance with enterprise IT standards, cybersecurity requirements, and operational procedures. The technician serves as the primary customer-facing IT resource, supporting daily operations through ticket management, device deployment, troubleshooting, and routine system maintenance activities. The position works under the guidance of the Site IT Lead and escalates complex infrastructure issues when necessary. Key Responsibilities End User Support Serve as the first point of contact for IT support requests and walk-up support. Troubleshoot hardware, software, printer, network, and connectivity issues. Resolve incidents and service requests through the ticketing system. Escalate complex technical issues to senior support personnel when required. Provide exceptional customer service and end-user education. Desktop and Device Deployment Configure and deploy desktop computers, laptops, and manufacturing workstations. Join devices to corporate domains and perform Active Directory account administration. Install and validate required enterprise tools, including endpoint security and management software. Configure network settings and user access permissions. Support deployment and setup of mobile devices and enterprise mobility management solutions. Assist users during equipment installations and replacements. Endpoint Administration Technical Skills Operating Systems Windows 10/11 Windows Server (basic support) Endpoint Technologies Active Directory Endpoint Deployment and Imaging Device Configuration Hardware Installation and Troubleshooting Security and Management Tools Tanium CrowdStrike Endpoint Security Best Practices Backup and Recovery Macrium Reflect Basic Backup Verification Networking Fundamentals Networking Fundamentals TCP/IP DNS DHCP VLAN Awareness Network Connectivity Troubleshooting Collaboration and Mobility Mobile Device Management (SOTI) Zoom Rooms Microsoft 365 Applications Print Services Preferred Qualifications Associate degree in Information Technology, Computer Science, or related field; or equivalent experience. 0-3 years of desktop support or IT help desk experience. Basic understanding of Windows operating systems, networking, and Active Directory. Experience supporting end users in a manufacturing or enterprise environment is preferred. Ability to work independently while following established procedures and standards. Radiant Systems