Analyst, Accounts Receivable

Accounts Receivable Analyst

The Accounts Receivable Analyst is responsible for managing customer accounts, ensuring timely payment of outstanding invoices, researching and resolving account discrepancies, and supporting the company's cash flow objectives. This role serves as a key partner to Sales, Customer Service, and Accounting teams to maintain strong customer relationships while minimizing financial risk. The ideal candidate is analytical, detail-oriented, and experienced in accounts receivable, collections, cash application, deductions management, and customer account reconciliation.

Accounts Receivable Management

• Monitor and maintain assigned customer accounts to ensure timely payment of invoices.
• Review aging reports and proactively follow up on past-due balances.
• Contact customers regarding overdue invoices through phone calls, email correspondence, and customer portals.
• Document collection activities and account status updates.

Cash Application & Reconciliation

• Assist with cash application research and payment reconciliation.
• Investigate unapplied cash and payment discrepancies.
• Reconcile customer accounts and resolve billing issues.
• Prepare account analysis and aging reviews as needed.

Deductions & Dispute Resolution

• Research customer deductions, chargebacks, shortages, pricing claims, and promotional disputes.
• Work cross-functionally with Sales, Customer Service, Supply Chain, and Accounting teams to resolve open claims.
• Track deduction resolution progress and ensure timely recovery of invalid deductions.

Customer Relationship Management

• Respond to customer inquiries regarding invoices, statements, credits, and payment status.
• Maintain positive customer relationships while enforcing company credit and collection policies.
• Partner with customers to resolve issues impacting payment performance.

Reporting & Analysis

• Analyze aging trends and identify high-risk accounts.
• Prepare regular reports on collections' performance, deduction activity, and account status.
• Recommend process improvements to increase efficiency and reduce bad debt exposure.

Compliance & Controls

• Ensure compliance with company policies and accounting procedures.
• Maintain accurate account records and supporting documentation.
• Support internal and external audit requests as needed.

What You'll Bring

• High School Diploma or equivalent and 2 years of accounting and/or financial business classes.
• Equivalent work experience may be considered in lieu of 2 years of accounting education.
• 3+ years of Accounts Receivable, Collections, Credit, or related financial experience.
• Experience managing high-volume customer portfolios.
• Experience working with major retailers, wholesale accounts, or consumer products industry preferred.
• Strong understanding of Accounts Receivable and collection processes.
• Knowledge of deductions, chargebacks, and dispute resolution.
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, and reporting.
• Experience with ERP systems such as Oracle, or similar platforms.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple deadlines in a fast-paced environment.
• Strong attention to detail and accuracy.
• Experience with credit analysis and customer credit management.
• Knowledge of retail compliance deductions and chargeback programs.
• Experience using customer portals and deduction management tools.
• Experience work with EDI 810 and 820.
• Familiarity with SOX-compliant financial controls and audit processes.

Pay range for this position is $75,000 – $90,000/year USD.