Server (Kokomo, IN)

World Wide Wings

NOW HIRING: Servers (Front-of-House Team Members)

Bring your personality to Buffalo Wild Wings-where every shift feels like game day!

If you love connecting with people and thrive in a fast-paced, high-energy environment, we want you on our team. At Buffalo Wild Wings, it's more than just serving food-it's about creating memorable experiences full of great food, sports, and fun.

What You'll Do

As a Server, you'll be the face of the Guest experience-bringing energy, personality, and great service to every table.

Greet Guests and create a welcoming, upbeat experience
Excellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized experience
Skill in time management and organization with excellent attention to detail Ability to take direction and execute team and company objectives
Take food and drink orders accurately and efficiently
Recommend menu items, beverages, and promotions
Deliver food and drinks while ensuring quality and satisfaction
Check in with Guests and provide attentive service throughout their visit
Process payments and handle transactions accurately
Conflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problems
Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines
Work closely with your team to keep the dining room running smoothly

Knowledge/Skills:

Superior customer service and hospitality skills
Knowledgeable of proper sanitation, food safety, and security procedures
Knowledge of BWW food and beverage menu and ability to make suggestions to Guests and up-sell
Knowledgeable of current marketing initiatives and up-coming events to inform Guests
Excellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized experience
Skill in time management and organization with excellent attention to detail Ability to take direction and execute team and company objectives
Basic mathematical skills and the ability to handle money accurately Basic knowledge of Point of Sale systems
Conflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problems
Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines
Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment

Freedom to Act:

Comply with all specs, quality standards, and department rules and procedures
Ability to follow specific service time and guidelines whiles at the same time engaging Guests and customizing their experience
Ability to maintain a high degree of pace and intensity for an extended period of time
Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts

Interaction:

WOW out Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every GuestMaintain positive working relationships with all Team Members and managers Work as a contributing member of a team

External Relationships:

WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and value
Explain menu items and terms and provide suggestions to Guests when asked

EDUCATION/EXPERIENCE
Required

Minimum 21 years of age
Certifications to serve alcohol as dictated by the State and BWW policy

Preferred

Prior experience working as a server or in a customer service roles, ideally in a high volume full
service restaurant

Apply

Vacancy posted 4 days ago

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