Antwerpen CJDR Service Advisor

Description of the role: The Antwerpen CJDR Service Advisor at Antwerpen Automotive is responsible for providing exceptional customer service to clients in need of automotive maintenance or repairs. This role plays a crucial part in ensuring customer satisfaction and repeat business. Responsibilities: * Assessing customer needs and guiding them through service options * Scheduling appointments and coordinating service timelines * Communicating vehicle maintenance recommendations clearly * Collaborating with service technicians to ensure timely completion of work * Resolving customer concerns and complaints professionally Requirements: * Prior experience in customer service or automotive industry preferred * Strong communication and interpersonal skills * Ability to multitask and prioritize in a fast-paced environment * Attention to detail and problem-solving abilities * Knowledge of automotive terminology and maintenance practices Benefits: * Competitive compensation: Salary plus commission * Opportunity for career growth and development * Medical, Dental, Vision, Disability insurance and more * Sick days available upon hire * Vacation pay after 1 year * 401(k) Plan * Employee discounts on automotive services and products About the Company: Antwerpen Automotive is a reputable automotive dealership located in Baltimore, MD. With a focus on customer satisfaction and quality service, we pride ourselves on our dedicated team and welcoming work environment.