Salesforce Project Manager

Job Description

A large telecom company is looking for an experienced Salesforce Project Manager to join their team to help them migrate from Field Service Management to WFM.

Provide end-to-end ownership of the Salesforce WFM roadmap, ensuring business priorities are translated into executable plans, milestones, and measurable outcomes.

Coordinate dependencies across Product, Field Operations, Salesforce engineering, architecture, data, integrations, security, QA, and external partners.

Establish consistent governance across multiple epics by managing priorities, scope, capacity, risks, decisions, and delivery commitments.

Drive release readiness across development, testing, user acceptance, deployment, training, and post-launch support to reduce operational disruption.

Provide leadership with clear visibility into progress, resource constraints, delivery risks, and decisions requiring escalation.

Day-to-day work:

Maintain the program roadmap and Jira backlog, ensuring epics have clear scope, owners, dependencies, acceptance criteria, and target dates.

Lead planning sessions, status meetings, dependency reviews, and risk discussions while tracking decisions and following up on action items.

Partner with business and technical teams to resolve requirements, prioritize work, manage scope changes, and remove delivery blockers.

Coordinate test readiness, UAT, deployment planning, change management, training, hypercare, and operational handoff activities.

Prepare leadership updates and delivery dashboards covering milestone progress, capacity, risks, issues, decisions, and overall program health.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 10+ years of enterprise project management experience

• 5+ years of most recent experience managing large scale Salesforce migration projects

• Experience with both WFM and FSM

• Ability to work on site 4 days a week in Charlotte

• Excellent communication and stakeholder management - Previous telecom experience