Relationship Manager

Conduct regular site visits and drive-bys across self-managed and HOA-governed communities in the assigned cluster Catch violations early and verify cure compliance Maintain working knowledge of each community's covenants, architectural standards, and current violation patterns Represent MSR at HOA hearings across the assigned cluster Prepare cure documentation and evidence ahead of hearings Negotiate outcomes and payment/cure timelines where appropriate Track hearing outcomes and feed recurring disputes and documentation gaps back into internal workflows Serve as the primary named point of contact for key HOAs in the cluster Build relationships to resolve issues quickly and head off escalations before hearings Lead or support regular check-ins with priority HOAs using violation and hearing data Act as escalation point for recurring disputes, policy changes, and behavior concerns Route new or changed HOA rules to the Data Governance/Violations Program team so SOPs and Salesforce rules stay current Keep local field and leasing teams informed of HOA expectations Improve violation closure rates, hearing outcomes, and cure timelines Release field and leasing teams from covering hearings in the assigned cluster within the first quarter Requirements Experience in territory account management, indirect/channel partner management, or outside relationship management Comfortable driving outcomes through influence and relationship rather than direct authority Ability to build trust and rapport quickly across a wide range of personalities and stakeholders Track record of managing a large, dispersed portfolio of accounts or locations Ability to prioritize attention based on performance data Confidence representing the company in person at hearings, meetings, or business reviews Calm, credible, and solution-focused under pushback Strong organizational discipline to track many accounts, cases, and dates simultaneously Working comfort with Salesforce or similar CRM/account-management tools HOA, property management, or community association experience is a plus, not required Core Competencies Demonstrates strong relationship management and negotiation skills, effectively representing the company at HOA hearings while managing a diverse portfolio of accounts. Proficient in tracking performance data and improving compliance outcomes within community associations. Highest-signal resume keywords Territory Account Management Relationship Management Salesforce Proficiency Negotiation Skills HOA Experience Soft Skills Influence Trust Building Organizational Discipline Solution-Focused Approach Calm Under Pressure Industry Keywords HOA Property Management Community Association Covenants Architectural Standards Tools & Technologies Salesforce CRM Tools #J-18808-Ljbffr