Concierge

Pay rate: $16 per hour

• Positions: 2 Part-time positions, working week nights 4pm-7pm and rotating weekend schedule

The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities.


Qualifications

• High school education or equivalent required.


• Must be able to read, write, speak and understand the English language.


• Prior experience in customer service required.


• Basic computer skills preferred.


• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.


• Good physical and mental health; PPD screening required.


• Must have an interest in people, especially the geriatric population.


• Ability to work without close supervision and to follow verbal and written instructions.


• Must use tact and courtesy in dealing with staff, residents, their families and visitors.


• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.


• Must be willing to perform non-professional duties.


• Must be level-headed in emergency situations and have an acute sense of responsibility.


• Must possess a spirit of cooperation and enthusiasm.


• Must attend all mandatory company meetings and specified training sessions.


• Must maintain confidentiality.

Areas of Primary Responsibility

• Receive guests and visitors, having them sign in.


• Assist visitors in finding resident rooms.


• Answer telephone, takes messages (to include caller's name, telephone number, time and date of call), respond to requests, forward information to other staff members.


• Announce appointments and arrivals to appropriate staff.


• Type memos, correspondence, reports, and other documents as requested.


• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.


• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.


• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.


• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.


• Assemble and maintain admission and information packets.


• Keep front desk and lobby area neat and organized.


• Perform any other duties assigned by Business Office Manager or Executive Director.


• Other duties as assigned

Culture Ambassador

• Models the core values of the company:

• We Care About People
• We Do the Right Thing
• We are Passionate, Have Fun, and Celebrate Success
• We Speak Up! It's Our Responsibility
• We Take Ownership and Add Value
• We are Respectful

• Ensures all personnel exemplify the core values of the company at all times.


• Create and drive the sales culture at the community.

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