Guest Service Representative

Join Our Growing Family

Everyone is hiring, so why should I consider working at Nothing Bundt Cakes? If you're looking for a place where their priorities are their people, a mission/purpose of giving back and profit (the goal is to make money to invest in the first two priorities of people and purpose) then this might be a good place to consider. If you are looking for a place that believes more in the "WE" than the "ME" then you'll fit right in. Are you looking for a place that operates "normal" hours that allows you a life (Monday-Saturday 9am-7pm; Closed on Sundays) then consider joining our "bundt" family (aka Ohana). We invite a very special kind of person to become part of our bakery family. We know that qualities like sincerity, warmth, hard work and a little humor will take you far when you're with the right people. Since opening our doors in March 2017, we've been able to donate over $200,000 worth of cake and financial donations to awesome West Michigan non-profit organizations.

Requirements

• Availability Mondays, Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays
• Ability to live our values - "Ohana" (Hawaiian for family), deliver excellence, servant's heart, spirit of a champion & making genuine connections
• Past retail, restaurant and/or bakery experience preferred
• Possess a strong sense of teamwork
• Attention to detail is a must
• Ability to follow instructions
• Has integrity and takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Multi-tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others' needs
• Ability to work off-site events and assist with marketing

Responsibilities

• Abide by all bakery policies and procedures
• Assist other departments when necessary
• Introduce walk-in guests to the bakery and products using a guest tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Give cake presentations while performing quality control tests
• Operate and balance the POS with accuracy and efficiency
• Keep samples available during operating hours
• Have current and complete knowledge of prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations
• Ability to support crafting department
• Track inventory

Compensation: $14.00 per hour

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a servant's heart, the spirit of a champion and the ability to make genuine connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!