Community Lending Strategy Lead, Small Business

Job Description

Join a team where your work helps small business owners access the credit they need to grow. You’ll lead initiatives that improve customer outcomes while maintaining strong governance and regulatory alignment.

As a Community Lending Strategy Lead in Small Business Card Marketing , you drive well-governed marketing initiatives that expand access to credit, with an emphasis on underserved communities. You partner closely with legal, compliance, risk, and controls teams to identify risks and opportunities, align stakeholders, and deliver measurable outcomes. You also build reporting and insights to track performance and continuously improve results.

Job responsibilities

• Develop and execute initiatives to address regulatory requirements and process challenges across the Small Business ecosystem
• Own and evolve the operating model for emerging issues in Small Business Card management, rapidly ramping up on new concepts and turning ambiguity into clear actions
• Drive initiatives in an agile delivery environment, ensuring teams understand goals, roles, and operating routines
• Partner with legal, compliance, controls, and risk teams to manage governance and regulatory requirements
• Manage initiatives related to fair and responsible lending practices and monitoring
• Build and maintain reporting to track progress, performance, and key risk indicators
• Identify market risks and opportunities and communicate implications to stakeholders
• Collaborate across finance, product, marketing, and underwriting partners to deliver end-to-end outcomes
• Support continuous improvement of policies, processes, and controls tied to marketing execution

Required qualifications, capabilities, and skills

• 5 years of professional experience
• Experience in marketing strategy, risk management, analytics, compliance, controls, Small Business or related fields
• Experience building analytics, reporting, and performance measurement to support decision-making
• Demonstrated ability to manage compliance- and control-sensitive initiatives with strong attention to detail
• Strong cross-functional collaboration skills, including the ability to align stakeholders and drive execution

Preferred qualifications, capabilities, and skills

• Experience improving outcomes for underserved communities using customer and business insights
• Ability to translate strategy into financially sound plans and measurable execution roadmaps
• Experience influencing cross-functional stakeholders and delivering measurable business results
• Customer-first mindset and commitment to improving experiences and processes
• Strong executive-level communication skills and demonstrated leadership capability

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.