Patient Care Coordinator

Job OpportunityWe're looking to add team members to our successful private dental practice. As our patients' first point of contact, you'll be the friendly voice, providing exceptional customer service and patient support. We'll rely on you to listen to our patients and use your real passion for customer service to meet their needs. Because we believe our individual skills, backgrounds, and passions help us pioneer a new kind of dentistry, we'll train you to be the best. We believe in creating a positive company culture that embraces personal growth, teamwork, and high levels of trust among team members. SUMMARY: You're a problem solver and can easily connect with patients! You can handle multiple phone lines while fielding in-office patient requests. We will train you to be skilled at maximizing dental insurance benefits as you are regularly in contact with insurance companies to coordinate and estimate benefits. You have excellent verbal and written communication skills, as well as the ability to prioritize effectively and manage your time. Most importantly, you are here to provide an incredible customer experience.DUTIES & RESPONSIBILITIES:New patient experience managementAnswering multi-line inbound phone callsSupport to the clinical teamInsurance verifications and treatment estimatesPatient tours of the officeScheduling appointmentsPatient communication via phone calls, texts and emailsFulfilling patient requestsTreatment presentationHandling & processing payments & refundsManage communication & practice management softwareAdministrative tasks including faxes, scans, etc.Maintain cleanliness and organization of the officeEntering & reporting on office & department statisticsPerforms other duties as assigned by managementCOMPETENCIES:DiversityEthicsCustomer ServiceAdaptabilityOrganizational SupportPlanning/OrganizingProfessionalismTeamworkQUALIFICATIONS:High School diploma or general education degree (GED) required, Associate's Degree (AA) or Bachelor's Degree (BA) preferred but not required2+ years of customer service experienceComputer skills required: knowledgeable in Microsoft OfficePHYSICAL DEMANDS AND WORK ENVIRONMENT:Continually required to sitFrequently required to standFrequently required to walkFrequently required to utilize hand and finger dexterityContinually required to talk or hear while performing the duties of this job, the noise level in the work environment is usually moderateSOFTWARE: Open Dental3rd Party Finances: Care Credit Cherry SunbitBenefits: Full Benefits: Medical Dental Vision 401K PTO VacationA-Team Dental Staffing LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment. A-Team Dental Staffing