Assistant Director/ OSHA Education Center Operations

Assistant Director/ OSHA Education Center Operations

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

Essential Duties and Responsibilities

• Oversees and manages all operational functions of the OSHA Training Education Center, ensuring compliance with all policies, procedures, reporting requirements, and quality standards.
• Provides comprehensive operational leadership for the Education Center, overseeing course scheduling, instructor assignments, registration, training delivery, classroom logistics, instructional resources, and administrative support; serving as the primary operational contact; ensuring continuous coverage and high-quality customer service; conducting operational reviews; and implementing process improvements to enhance efficiency, effectiveness, and participant satisfaction.
• Monitors program performance and recommends improvements to increase effectiveness and customer satisfaction.
• Meets biweekly with partners to review, update, and improve operational documents, policies, processes, and procedures.
• Develops and maintains strong working relationships with federal, state, local, and private-sector workforce partners.
• Collaborates with departmental project managers to identify training opportunities, customize training solutions, and support client workforce development initiatives.
• Represents the department at meetings, recruitment events, trade shows, conferences, industry events, and community events.
• Provides leadership, direction, and support to departmental employees, instructors, facilitators, and support staff.
• Assists department personnel with daily operations, troubleshooting, and problem resolution.
• Coordinates instructor recruitment, onboarding, scheduling, performance support, and communication.
• Supports employee training, professional development, and continuous improvement initiatives.
• Assists with cross-functional projects and departmental strategic priorities.
• Tracks departmental revenues, expenditures, budgets, and financial performance.
• Monitors contract compliance and financial obligations.
• Assists with invoicing processes, particularly for OTI Education Center courses and activities.
• Provides financial reports and data analysis to departmental leadership.
• Works collaboratively with finance and administrative departments to ensure accurate fiscal management.
• Creates, maintains, and manages Brightspace courses.
• Proofreads and updates PowerPoint presentations to ensure accuracy, consistency, and compliance with accessibility standards.
• Develops systems and monitors enrollment, training completion, instructor utilization, and program performance metrics.
• Ensures accuracy and confidentiality of departmental records and information.
• Collaborates with the Marketing and Communications Department to develop materials, to increase program awareness and enrollment via social media, digital advertising, email marketing, and client engagement initiatives.
• Performs other duties as assigned by the Director, Corporate and Public Safety, or the Vice President of Workforce Development and Community Partnerships.

Knowledge, Skills, and Abilities

• Knowledge of OSHA regulations, occupational safety training requirements, and workforce development programs.
• Strong organizational and project management skills.
• Ability to manage multiple priorities, and deadlines simultaneously.
• Strong supervisory and team-building abilities.
• Excellent communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite
• Strong analytical, problem-solving, and financial management skills.
• Ability to work independently while maintaining a high level of collaboration and customer service.

Physical and Work Environment Requirements

• Ability to travel locally, regionally, for meetings, training, and program activities.
• Ability to stand and deliver instruction or present online for extended periods.
• Ability to lift and transport training materials and equipment up to 25 pounds.
• Availability for evening and weekend responsibilities to support training operations and special events, as needed, with a flexible schedule.

Organizational Relationships : (1) Responsible to the Director of Corporate & Public Safety Education department for performance of assigned responsibilities. (2) Work closely with program director, deans, faculty, staff and Mid-Atlantic OTI Education Center staff. (3) Relate to College, Mid-Atlantic OTI Education Center and department goals.

Performance Standards : Success in this position is measured through:

• Effective operation of the Education Center.
• Quality and timeliness of training delivery.
• Instructor recruitment, development, and retention.
• Client satisfaction.
• Achievement of revenue and enrollment targets. Effective management of departmental financial resources.
• Regulatory compliance and program quality.
• Collaborative leadership of a team.

Qualifications: Education

• Bachelor's degree in Occupational Safety, Public Safety Administration, Emergency Management, Education, Workforce Development, Business Administration, or a closely related field.
• Master's degree preferred.

Experience

• Minimum of five (5) years of progressively responsible experience in workforce development, occupational safety training, public safety education, training administration, or related field.
• Experience managing training operations, educational programs, staff, instructors, and/or client relationships.
• Experience with budget management.

Certifications

Must possess and maintain certifications necessary to instruct OSHA Outreach Trainer courses, including:

• OSHA 500 Trainer Course in Occupational Safety and Health Standards for Construction Industry, or
• OSHA 501 Trainer Course in Occupational Safety and Health Standards for General Industry, or
• OSHA-authorized Outreach Trainer status in applicable industries.