Customer Service Representative with Sales (Ventura CA)

Customer Service Representative with Sales (Ventura CA)

California Surveying & Drafting Supply (CSDS) is a leading solutions provider serving architects, engineers, contractors, land surveyors and GIS professionals throughout California. CSDS integrates a variety of technologies including GPS, laser, optical, scanning, mapping, 3D and large-format printing to enable customers to document, collect, manage and analyze information for increased productivity and profitability. An authorized distribution partner for Trimble, Spectra Precision, FARO, HP, Seiko Teriostar and more, CSDS offers a complete range of products, service, training, rentals and support.

CSDS is currently seeking a Customer Service Representative (CSR) who will be responsible for providing excellent customer service to our clients. Our future CSR will play an important role in our business strategy. They support our customers by answering their questions and providing advice about our product offerings. Our CSR also will support our sales team with on-boarding new customers. We encourage those who enjoy a fast-paced, customer facing environment to apply for this role.

In this role, you will...

• Provide a consistent customer experience for our clients.
• Provide exceptional customer care via telephone and emails.
• Handle customer issues from start to finish and provide solutions to problems efficiently and effectively.
• Provide advice to customers on our product lines; equipment; applications etc.
• Problem-solve to offer customers better or alternative products where applicable or necessary.
• Showcase and promote equipment or consumables to customers for new product launches or promotions.
• Process orders; primarily by telephone, email or E-commerce, but also for walk-in customers
• Work closely with our outside sales team to create and maintain excellent customer service relations
• General branch administration, data entry, and other duties as assigned or required
• Strong customer service skills.
• Above average problem-solving skills in order to solve complex customer issues
• Excellent interpersonal communication & telephone skills
• Self-disciplined and highly organized with ability to take initiatives.
• Ability to multi-task and prioritize work activities appropriately while remaining calm and upbeat in an at times fast-paced and pressured atmosphere.
• Energetic and highly motivated
• Minimum of one-year customer service and administrative experience.
• Computer competence and knowledge of Microsoft Office.
• Knowledge of any CRM is an asset.
• Construction experience a plus.

Why choose us?

• We offer a base salary between $25.00/hour and (a commission of up to $15,000)
• Company paid 401K contribution (guaranteed).
• Opportunity to purchase shares in a very successful private company.
• Vacation pay.
• Sick and holiday pay.
• Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
• Phone/Computer/demonstration tools.
• Permanent and Full-Time employment
• Full medical and Dental insurance paid by company (less $25 employee contribution)
• The successful candidate will be provided in depth training on our solutions from our in-house training dept. and from the manufacturer.
• And more!

E-Verify Notice Statement: This employer participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Important: If the government cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to reverify current employees and may not take adverse action against an employee because of a tentative nonconfirmation (TNC).

Este empleador participa en E-Verify. Este empleador proporcionar a la Administracin del Seguro Social (SSA) y, si es necesario, al Departamento de Seguridad Nacional (DHS), informacin del Formulario I-9 de cada empleado nuevo para confirmar la autorizacin de empleo.

Importante: Si el gobierno no puede confirmar que usted est autorizado para trabajar, este empleador est obligado a darle instrucciones por escrito y la oportunidad de comunicarse con la SSA y/o el DHS antes de tomar cualquier accin adversa en su contra, incluyendo la terminacin de su empleo.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.