Dispatcher

Service Dispatcher HVAC & Plumbing Cincinnati, OH Full-Time | On-Site When a homeowner needs help with their HVAC or plumbing system, getting the right technician to the right place at the right time makes all the difference. At Logan Services, our Service Dispatchers are the people behind the scenes keeping our service operation running smoothly and helping ensure customers get the support they need. If you're organized, quick-thinking, and enjoy solving problems in a fast-paced environment, this is an opportunity to make a real impact. You'll coordinate technician schedules, navigate last-minute changes, and keep our field teams moving while helping deliver an exceptional customer experience. Why You'll Love Working at Logan Competitive hourly pay Performance bonuses & profit sharing Medical, dental & vision insurance Company-paid life & AD&D insurance Short- and long-term disability coverage 401(k) with 4% company match + Roth option PTO & paid sick time Paid training and ongoing development Career growth opportunities A stable, family-owned company with a strong reputation The Impact You'll Make Every schedule change is an opportunity to find a solution and keep things moving. Schedule HVAC and plumbing service appointments, repairs, maintenance visits, and return trips. Dispatch technicians based on availability, location, skill set, and customer needs. Monitor technician schedules and adjust routes throughout the day to maximize efficiency. Coordinate emergency and priority service calls to help customers get the assistance they need. Communicate with technicians, Customer Service Representatives, managers, and other departments to keep everyone informed. Coordinate scheduling around parts availability and job requirements. Help keep customers informed about appointment updates and schedule changes. Maintain accurate scheduling and dispatch information using CRM and dispatch systems. Monitor daily workloads, anticipate scheduling challenges, and take action before small issues become bigger problems. Support service goals while balancing technician productivity, operational efficiency, and customer satisfaction. Help technicians stay productive, informed, and supported throughout their day. You're not just managing a schedule. You're helping technicians succeed in the field, customers get the service they need, and our entire operation run more efficientlyeven when the unexpected happens. What We're Looking For We're looking for someone who can stay calm under pressure, communicate clearly, and find solutions when priorities change. You'll be a great fit if you are: Organized and able to manage multiple priorities at once. A strong communicator who works well with different teams. A quick thinker who enjoys problem-solving and making decisions. Adaptable and comfortable adjusting plans as situations change. Detail-oriented, with a focus on accurate scheduling and follow-through. Dependable and committed to supporting your team. Comfortable using computer systems, scheduling software, and multiple communication platforms. Customer-focused and committed to creating a positive service experience. A team player who takes ownership and looks for solutions. Able to stay focused and professional in a fast-paced environment. Previous experience in dispatching, scheduling, customer service, logistics, operations coordination, or administration is preferred. Experience in HVAC, plumbing, home services, transportation, or field service is a plus. Why Logan? Since 1969, Logan Services has grown from a local company into a family-owned organization serving Dayton, Columbus, Cincinnati, and Northern Kentucky. But we've never lost sight of what makes our business successful: people. We believe in developing our employees, promoting from within, and giving our team the training and support they need to build a career. Our culture is built around our PARTE Values: People First | Agile | Radical Ownership | Teamwork | Excellence Equal Opportunity Employer Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.