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Customer Success Manager (Fully Remote)

Boulevard

  • Own the post-onboarding customer relationship, guiding customers toward sustained value realization.
  • Own retention outcomes by monitoring account health and executing renewals with data-driven judgment.
  • Run structured check-ins, business reviews, and account planning for a Mid-Market book.

What you'll need to thrive:

  • 3+ years managing Mid-Market accounts with success in retention and renewals.
  • Strong business acumen and ability to translate technical solutions for varied stakeholders.
  • Effective EQ, growth mindset, and comfort with ambiguity.

How we'll take care of you:

  • Competitive base pay, performance bonus, and equity participation.
  • Comprehensive medical, dental, vision, life, and disability coverage.
  • Flexible PTO, 12 weeks parental leave, and remote work support.
Boulevard

Boulevard provides a client experience platform for appointment-based, self-care businesses.

Our team values curiosity, experimentation, and diversity, and we believe in equal opportunity for all.

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Vacancy posted 1 day ago
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