Clinic Service Representative

Job Description

Job Description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Clinic Service Representative - Henry Ford Health

Job Title

Clinic Service Representative

About the Department

Join our flagship Detroit hospital campus, where academic medicine, leading-edge specialty care, and groundbreaking research come together. Located near Midtown's museums, restaurants, and cultural attractions, this campus offers the energy of a revitalized city paired with the resources of a nationally recognized health system. Our clinic environment is fast-paced, patient-centered, and committed to delivering exceptional care to diverse populations.

Role Overview

As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless registration and check-out process. You¿ll support clinic staff, medical professionals, and patients by managing administrative tasks, verifying insurance, and handling financial responsibilities. Your role is vital in creating a positive patient experience and maintaining efficient clinic operations.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Assist with preregistration and connect patients to the Customer Service Center as needed.
• Work collaboratively in a team setting to meet clinic staff and patient needs.
• Maintain a professional demeanor in a fast-paced environment with frequent interruptions.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and utilize computer information systems.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and able to multi-task in a fast-paced environment.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

What We Offer

Join a team where your contributions directly impact patient care and outcomes. Grow your career through collaborative opportunities, mission-driven work, and continuous learning in a supportive and innovative environment.

Join Our Team

Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare.