Sales Support Specialist - Retail (Waynesboro, VA)

About Ulrich Lifestyle Structures Since 1990, Ulrich Lifestyle Structures has been building high-quality backyard buildings that transform the way people use their property. As a family-owned company, we specialize in custom storage sheds, garages, cabins, workshops, playhouses, and backyard spaces that help our customers create more functional and enjoyable environments. Sales Support Specialist - Retail Ulrich is hiring a Sales Support Specialist for our Design Center. Customers come to us looking to design and purchase sheds, workshops, man caves, and other backyard structures. We partner garage inquiries with our Garage Division for specialized support. You will respond to inquiries from phone, website, and social media, greet walk-in customers, and qualify leads before connecting them with our Designers to complete the project. Ulrich generates customer interest through online marketing, social media, and showroom traffic - this role primarily works with inbound leads rather than cold calling. Expected Earnings $45,000 - $83,000+ per year (base + bonuses). Base Salary: $31,200 - $41,600 depending on experience. Performance-Based Bonus Opportunities: High performers who consistently convert leads and schedule qualified appointments can earn toward the top of the range. What You'll Do Respond to customer inquiries from phone, website, and social media Greet walk-in customers at the Design Center Ask questions to understand the customer's project, timeline, and goals Present Ulrich's products and help customers explore their options Enter customer information and notes into our CRM Schedule appointments with Designers for detailed project consultations Follow up with interested customers and missed appointments Maintain a clean and welcoming showroom environment What We're Looking For Sales or customer-facing experience preferred (retail, inside sales, or service environments) Strong communication and relationship-building skills Ability to guide conversations and identify customer needs Comfortable using computers, CRM systems, and Google Workspace Self-motivated with a positive attitude and strong work ethic Interest in helping customers bring their backyard projects to life People who succeed in this role often come from backgrounds such as: Retail sales Wireless or electronics sales Furniture or appliance sales Home improvement sales Customer service roles with sales goals Work Location & Schedule Location: Waynesboro, VA (in-person role) This position works a 5-day schedule each week, including Saturday. Store hours are Monday - Saturday: 9AM-6PM Team members work scheduled shifts within these hours Sunday is always off One additional weekday off is provided each week Why Join Ulrich? At Ulrich, we believe great people build great things. Our team takes pride in delivering exceptional products and experiences for our customers. If you enjoy connecting with people, working toward goals, and helping customers bring their ideas to life, this role offers an exciting opportunity to grow in a supportive and energetic environment. If you're ready to build a rewarding sales career, we’d love to hear from you. Salary: $45,000 - $83,000 per year Job Posted by ApplicantPro #J-18808-Ljbffr