Agent Supervisor

Responsibilities Agents at Acumen embody the organization’s mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. Agents are responsible for growing Acumen’s presence in the self-directed community within their state. Supporting clients through their lifecycle with the organization. Ensuring contract compliance. The Agent Supervisor will also act in a leadership and supervisory role, serving as a subject matter expert for all other Agents of their respective state team. Providing training when needed and identifying and implementing process improvements for increased efficiency of day to day operations. Requirements At least 2 years of experience in customer service At least 1 year of experience as an Acumen Agent High school diploma, some college courses or a college degree preferred Ability to communicate effectively both orally and in writing High standard of integrity Proficient with 10 key by touch Knowledge of advanced computer skills to include Microsoft Word, and Excel Experience working with dual monitors and multiple applications simultaneously Core Competencies Demonstrates expertise in customer service and contract compliance while effectively supporting clients throughout their lifecycle. Proficient in advanced computer skills, including Microsoft Word and Excel, with a strong emphasis on communication and integrity. Highest-signal resume keywords Customer Service Experience Contract Compliance Leadership and Supervisory Skills Advanced Computer Skills Effective Communication ATS Optimization Keywords Hard Skills Customer Service Contract Compliance Proficient with 10 Key by Touch Microsoft Word Microsoft Excel Soft Skills Effective Communication High Standard of Integrity Industry Keywords Self-Directed Community Process Improvements Client Lifecycle Support Tools & Technologies Dual Monitors Multiple Applications #J-18808-Ljbffr Jobtailor