Program Manager III - Remote

DescriptionKforce has a client in San Diego, CA that is seeking a Remote Program Manager III.Summary:This role will be driving readiness for changes impacting our customer success expert ecosystem. Our AI-driven platform and network of the client's experts include thousands of diverse and talented experts around the world who are skilled at using our products and in their professional disciplines as tax attorneys, credentialed tax/accounting experts, and bookkeepers. In this exciting role, you will collaborate across multiple teams and functions to enable awesome experiences and operational efficiencies. As a Change Manager, you will lead the work to ensure our experts are prepared and changes are implemented with excellence so that our teams can delight our customers. Responsibilities:* Manage a portfolio of initiatives and ensure appropriate readiness workstreams are identified, plans are developed and seamlessly executed to our -Definition of Done- standard, ensuring seamless adoption of changes and creating an excellent experience for experts amidst change* Assess risk across workstreams and drive appropriate mitigation efforts, prioritization, and tradeoffs, resulting in on-time releases with high adoption and no/minimal defect* Partner with product and communication teams to understand roadmaps and proactively communicate changes* Coordinate development and delivery of expert UAT, training, help content, and SOP * Validate readiness, oversee release and evaluate how a change is performing, where there may be opportunities for improvement* Seek opportunities to continually optimize, including improving speed and clarity of how we deliver change and ensure planning and change practices are enduring and scalable* Partner, educate, roadshow and mentor others on change management best practicesRequirements* Bachelor's degree or equivalent; MBA a plus or equivalent experience* 5-7+ years of program or project management experience* 3-5 years of proven performance in change management* Proficient with Google Suite (documents, spreadsheets, presentations)* Excellent written and verbal and communication skills* Superb organizational skills and can demonstrate successful management of multiple projects at a time, delivering quality outcomes tied to business outcomes* Sought after strategic partner, able to build and nurture strong relations and influence broadly* Experienced in using AI for streamlining business tasksSuccessful candidates will have prior change management experience and are highly passionate about improving processes and collaborating across teams to drive change at scale, with high velocity and adoption.Job TypeContractCompensation74 - $84