Call Center Specialist

Job Details Job Location: RBM of Atlanta - Atlanta, GA 30350 Benefits Competitive hourly wage Paid holidays, sick time, and vacations – Earn paid time off from your 1st day of work Great work/life balance – Dealership closed on Sundays Get paid every Friday by direct deposit Paid training and certification Flexibility to train associates brand new to the automotive industry Many career paths in both service and sales available Competitive insurance and retirement benefits available Medical and Dental coverage Company contribution to Health Savings Account for eligible HDHP participants Long‑term and short‑term disability insurance $25,000 company‑paid life insurance for full‑time employees (additional coverage available) 401(k) retirement plan with company match Employee discounts for parts, service, detail, and vehicle purchases Onsite parking Service BDC Customer Experience Specialist Essential Job Responsibilities: Answer incoming phone calls and online chats to assist clients with scheduling quality service appointments, answering basic automotive questions, and connecting clients to the correct party in the dealership. Actively listen to our clients and their needs. Ask questions to determine the nature of mechanical problems, service needs, or issues. Accurately record information in various computer applications during the appointment setting or issue resolution process. Use dealership resources, good business judgment, and customer service skills to effectively solve problems. Make outbound calls for service campaigns and to clients who missed their scheduled appointment. Make outbound calls to clients who have recently been in for service to check on satisfaction. Proactively communicate potential issues with customers, advisors, technicians, management and other departments to provide the best possible customer experience. Abide by company policy, departmental best practices/procedures, and perform other duties as assigned. Patience is not just a virtue but a requirement. Qualifications Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in‑person interviews and other inquiries. High school diploma or the equivalent. Authorized to work in the USA for any employer. Previous experience in a similar role with similar responsibilities. Basic communication and problem‑solving skills. Basic mathematical skills using American units of measure. Physical activities include remaining stationary and communicating via phone/text/email for long periods of time, operating office equipment, and repetitive motion. RBM of Atlanta has a diverse Drug‑Free workforce and is an Equal Opportunity Employer. #J-18808-Ljbffr