Central Admin Coordinator

Central Admin Coordinator

The Central Admin Coordinator provides dedicated support to the Central Admin team by issuing virtual credit cards (VCCs), reconciling VCC transactions, and supporting accurate file flow across all shops. This role ensures timely, accurate processing of VCC requests so that Central Admin Specialists remain focused on repair order audits and file closing.

The Central Admin Coordinator reports to the Central Admin Leader and works day-to-day alongside Central Admin Specialists. During VCC downtime, the Coordinator supports audit workload as a trained backup and assists with other administrative projects as assigned. This is an entry-level role intended to build foundational knowledge of Puget's administrative processes, with opportunity to grow within the Central Admin team as the company expands.

FLSA Status: Non-Exempt Work Location/Hours: Full Time Remote

Job Duties/Responsibilities:

• Issue virtual credit cards (VCCs) accurately and on time in response to shop requests across all regions.
• Reconcile VCC transactions using the reconciliation tool and established workflows, flagging discrepancies for review.
• Communicate with shop teams, estimators, and parts personnel to clarify VCC requests and resolve routine issuing questions.
• Maintain organized records of VCC activity, ensuring documentation is complete and ready for audit review.
• Support the Central Admin team by serving as a trained backup for repair order audits during VCC downtime.
• Escalate unusual requests, patterns, or potential errors to the Central Admin Leader.
• Follow company policies, insurer requirements, and internal procedures related to VCC issuance and documentation.
• Assist with administrative projects, reporting, or process improvements as assigned by the Central Admin Leader.
• Participate in ongoing training to build familiarity with audit processes, file closing, and Central Admin workflows.

Skills/Qualifications:

• Prior administrative, accounting, or office experience preferred; entry-level candidates with strong attention to detail will be considered.
• Collision industry or CCC One experience is a plus, not required.
• Proficiency using Microsoft 365 applications (Excel, Teams, Outlook, SharePoint).
• Strong attention to detail and accuracy when handling financial transactions.
• Organized, reliable, and able to manage a steady volume of time-sensitive requests.
• Clear written and verbal communication skills.
• High level of integrity and ability to maintain confidentiality of company and employee information at all times.
• Willingness to learn audit processes and support broader Central Admin functions as needed.