Claim Manager

Benefits Health insurance Dental insurance Medical, Dental, and Vision Paid Time Off Sick Paid Time Off Paid Parental Leave 401(k) and 401(k) matching Bonus based on performance Competitive salary Primary Responsibilities Monitor claim file status and audit jobs to validate that all documentation has been received from the field. Review estimates for customers and insurance through insurance software and prepare job file reports as needed. Review job close-outs by completing and reviewing job file documentation for insurance and/or customer. Coordinate and manage any claim disputes with insurance carriers. Handle complex insurance claims, etc., are handled with care and ensure customers are satisfied with Team Shaw service with no gaps in communication. Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims. Audit all jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing. Assist the team in handling escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions. Position Requirements 5+ years of administrative or office-related experience. 5+ years of insurance-related experience using Xactimate. Experience with writing estimates, job file processes, and quality assurance a plus. Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus. Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times. Polite, confident, and excellent customer service skills, including listening and questioning skills. Ability to remain calm and professional during tense or stressful situations. Excellent organizational skills and strong attention to detail. Very self-motivated and goal-oriented. Ability to multi-task. Capability to work in a fast-paced, team-oriented office environment. Proficiency in Microsoft Office (i.e., Outlook, Word, Excel). Ability to learn new software. Ability to successfully complete a background check subject to applicable law. Hours 40 hours/week, flexible to work overtime when required. Compensation: $65,000.00 - $85,000.00 per year All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever. #J-18808-Ljbffr