Job File Coordinator

Job Description

Job Description

Benefits:

• Health insurance
• Vision insurance
• 401(k)
• Dental insurance

Summary
The primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Job File Coordinator will work closely with Production to maintain an accurate work-in-progress board and audit daily documentation for all job files. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. The Job File Coordinator will also review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.

Primary Responsibilities
Monitor job file status to ensure accuracy in all job file documentation daily.
Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
Create/review estimate based on scope and photos from Production crew.
Maintain an accurate Work in Progress board for all active leads/projects.
Monitor and ensure all client requirements are followed.
Maintain internal and external communications with all stakeholders.
Review timestamps and other datapoints to reflect accurate reporting/KPMs.
Complete and review job file documentation for final upload and the audit process
Perform internal audit of all projects to ensure estimate captures all work performed.
Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.
Assist other departments, as needed.
Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.
Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.

Education and Experience Requirements
High school diploma/GED is required.
Previous office/estimating experience preferred.
Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
Proficiency in using various digital tools and technologies to complete job tasks efficiently.
Experience in the restoration, construction, or insurance industry is a plus.

Necessary Experience and Skill Set:

• experience; Restoration or Construction experience is a plus as well as property claims
• Solid organization and planning capabilities, strong attention to detail
• Demonstrated history of ability and growth in file coordination
• environment
• Outstanding written and verbal communication skills
• Very self-motivated and goal-oriented with ability to multi-task
• Capability to work in a fast-paced, team-oriented environment
• Experience in customer service industry environment a plus
• Ability to successfully complete a background check subject to
• applicable law
• Formal Education/Training
• High school diploma/GED
• IICRC certifications preferred
• Proficient with Xactimate estimating software preferred

Normal Working Hours, Additional Working Hours:

• This is a full-time position working 8:00 a.m.5:00 p.m., Monday through Friday.
• This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.

Skills/Physical Demands/Competencies
This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.