General Manager

COMPANY OVERVIEW:

Aspen Vacations is a growing vacation rental company with a passion for creating seamless stays and exceeding the expectations of our guests and homeowners. Our curated portfolio of luxury properties spans the four majestic mountains of Aspen Snowmass, one of the world’s most iconic destinations. 

As we continue to expand, we’re seeking a highly motivated and experienced General Manager to lead our team and help take the business to the next level. 

POSITION SUMMARY:

Aspen Vacations is seeking an experienced General Manager to oversee the full scope of day-to-day operations while driving the strategic growth of our luxury vacation rental portfolio and delivering exceptional, personalized experiences for both guests and homeowners. This is a hands-on leadership role with broad responsibility across team management, property operations, financial performance, guest experience, and owner relationships. 

If you're passionate about luxury hospitality, thrive in a fast-paced environment, and want to play a vital role in our company’s continued success, this is an opportunity where your expertise will be valued and your ideas encouraged.

RESPONSIBILITIES:

Leadership & Strategy

• Work closely with the company owner to align on vision, priorities, and strategic initiatives, ensuring consistent execution across all areas of the business. 
• Establish personal credibility with property owners, team members, and vendors through trust, transparency, strong work ethic, and frequent communication. 
• Drive owner-acquisition efforts that contribute and expand the property portfolio in alignment with the company’s strategic growth objectives.

People & Culture

• Manage and inspire a high-performance team by fostering professional development, supporting career growth, and maintaining high levels of job satisfaction. 
• Oversee talent acquisition, orientation, and onboarding processes for new employees to ensure smooth integration and long-term success. 
• Foster a collaborative, values-driven environment by promoting team unity, employee engagement, and a shared commitment to exceeding guest and homeowner expectations. 
• Establish clear performance accountability with regular documentation, feedback, and evaluation, helping teams track KPIs and achieve operational goals. 

Operations, Guest & Owner Experience 

• Ensure smooth and efficient management of daily operations to uphold the highest standards of service and guest satisfaction. 
• Champion a guest-first mindset and ensure the consistent implementation of brand standards across all properties, while honoring the unique identity of each home. 
• Serve as the escalation point for guest and homeowner concerns, resolving issues with professionalism and efficiency. 
• Apply sound judgment and creative problem-solving to resolve operational challenges quickly and effectively, turning issues into opportunities to exceed guest expectations and strengthen homeowner trust. 

Portfolio Management

• Ensure the operational success of all properties by keeping them in top condition, achieving financial objectives, maximizing profitability, and optimizing owner returns. 
• Maintain deep knowledge of each property and oversee improvement initiatives by coordinating with vendors and internal teams to ensure projects align with design, budget, and timeline goals. 
• Ensure full compliance with local regulations, permitting requirements, and safety standards across all properties. 
• Foster strong relationships with the local community and represent the company with professionalism, care, and integrity. 

Business Strategy & Performance 

• Provide strategic oversight of budgets and company financials, driving sustainable growth and profitability through data-driven decision-making. 
• Participate in revenue management and marketing efforts to develop and execute pricing strategies, promotional offers, and seasonal campaigns that maximize occupancy, profitability, and guest loyalty. 
• Continuously seek operational efficiencies and implement best practices to enhance both guest experiences and owner value. 
• Provide innovative and creative thinking to differentiate the company from the competition and elevate brand positioning.

QUALIFICATIONS:

• 5+ years in a senior leadership role within the vacation rental or luxury hospitality industry (luxury vacation rental preferred) 
• Proven operational, strategic planning, and team leadership skills 
• Strong financial acumen, including analyzing financial statements, budgeting, and forecasting, with a clear understanding of how they relate to operational goals 
• Revenue management knowledge, including pricing strategies, yield optimization, and market forecasting 
• Highly organized, detail-oriented, and adaptable, with impeccable problem-solving and decision-making abilities 
• Ability to identify and address operational challenges, resolve conflicts, and drive effective solutions 
• Excellent interpersonal and communication skills, with the ability to create positive experiences in every interaction 
• Passion for delivering exceptional guest and owner experiences 
• Thrives in a fast-paced, dynamic environment with the ability to multitask and shift priorities with ease 
• Technical acumen and familiarity with vacation rental systems including PMS, CRM platforms, and OTAs 

Physical Requirements: 

• Ability to stand, sit, and walk for extended periods of time  
• Capability to reach overhead and below the waist.  
• Regular pushing, pulling, and lifting of objects weighing up to 25 pounds.  
• Occasional lifting or moving of objects weighing up to 50 pounds  
• Flexibility to bend, stoop, squat, kneel, and twist  
• Prolonged periods of sitting at a desk and working on a computer 

COMPENSATION & BENEFITS:

Base of $130,000 - $165,000 with an OTE of $200,000

Benefits:

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Dental insurance
• Vision insurance
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Relocation assistance
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules