Poker Floor Supervisor - Maryland

Min Compensation USD $28.85/Hr. Max Compensation USD $28.85/Hr. Overview Why We Need Your Talents: The Poker Floor Supervisor plays a crucial role in ensuring the integrity, efficiency, and overall success of the Poker Room by overseeing daily operations and supporting a seamless gaming experience. Your ability to lead dealers, enforce gaming regulations, and provide exceptional guest service helps create a safe, fair, and engaging environment for every player. Through strong decision‑making, attention to detail, and a commitment to upholding Live! Casino & Hotel’s high service standards, you help protect company assets, resolve guest concerns, and maintain the professional atmosphere that keeps players returning. Responsibilities Where You'll Make an Impact: Review staffing levels to maintain operational effectiveness Controlling cards and equipment Responsible for the supervision and performance of the poker dealers Development of staff, evaluating, hiring and training Assists Poker Floor Supervisor/Greeter with monitoring with reviewing and managing the department’s promotions and tournaments Review poker room activities and promotional status with Director of Poker Assists Poker Floor Supervisor/Greeter with monitoring and adjusting performance to local competition Excellent customer service Ensure the safety and security of guests and employees Other duties as assigned Skills to Help You Succeed: Ability to analyze and interpret departmental needs and results Ability to solve complex problems Knowledgeable of specified games and gaming regulations Ability to add monies and chips Good public relations/guest service skills Ability to perform assigned duties under frequent time pressure in an interruptive environment Ability to accurately complete paperwork and forms Complete, perform and understand basic mathematical functions Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls Complete knowledge of all facilities available to guests on property. Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities Ability to maintain mental concentration for significant periods of time Basic computer skills Management abilities demonstrated in managing the Poker Room operations Maintain interpersonal working relationship among all personnel Oral and written communication skills Willingness to assume responsibility relative to the performance of the table games Obtainment of departmental budget and goals Effective managing of the staff Accuracy in completing assigned duties, paperwork, and reports Knowledge of state gaming laws and regulations Qualifications Must-Haves: One (1) to two (2) years’ experience as a poker dealer or poker floor supervisor with a four (4) year degree in related fields or equivalent work experience Technical school education in dealing specified games Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency. Physical Requirements: Must be able to carry a tray. High volume, 24, hour liquor and beverage service. Loud, high-energy work environment. Working Conditions: 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees. Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed. What We Offer Perks We Offer You Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include: Free Basic Life Insurance Free Short Term & Long-Term Disability Generous retirement savings options Paid Time Off Tuition Reimbursement On-site Wellness center for Team Members and eligible dependents (Maryland Property only) Training and pathways for career growth Robust Rewards & Recognition Programs Annual Merit Based Pay Increases Discretionary Performance Bonuses Discretionary Service Bonuses Free parking Free food and discounted meals Live! Hotel, Food & Beverage, and Entertainment Discounts Life at Live! Individuals chosen to be part of the Live! Team can expect: To be part of an exciting experience unlike any other in the market. To be given the power and responsibility to put service and community first. To come together as a strong team, while valuing and celebrating our diversity. To be given the tools, resources, and opportunity to grow in their career. To work hard and have fun. Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency! Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed. #J-18808-Ljbffr