Contracting & Licensing Service Professional

Customer Service Professional – Contracting & Licensing Support Location Designation: Hybrid - 4 days per week Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. Role Overview Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Customer Service Representative (CSR), you will work closely with our agents as you support their onboarding experience, facilitating the contracting and licensing process. In addition, you will support their practice by managing insurance policy applications as they move through the new business process. CSRs use their solid knowledge of our systems and processes to assist agents with their questions and process service requests with ease. Whether our agents are looking to update a state license, make a change to an insurance policy, or help their client with a service request, you will be equipped to help them do so. What You’ll Do Assist with workflow of agent contract and license requirements; resident and non-residence requirements, license renewals, and funds related to contract and license functions Facilitate the onboarding of new agents by processing their contracts and licenses Support management in a variety of duties such as preparing for meetings, event planning, creating reports, pulling documentation for compliance reviews, etc. Assist in the training and development of agents (presentations, face to face, virtually) Answer incoming calls and greet guests What You’ll Bring Required Skills The ideal candidate should have 2 or more years of customer service and administrative experience Excellent written and verbal communication skills Strong computer skills with proficiency in the Microsoft Office Suite Proven ability to multi-task effectively Preferred Skills Associates, or bachelor’s degree preferred, but not required Shift Information This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM. Salary Competitive full-time base salary, overtime eligibility plus target bonus. Benefits Paid Vacation Health Care 401K match Pension Plan Tuition Assistance Flexible Spending Accounts Student Loan Repayment Program Pay Transparency Salary Range: $45,000-$50,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Additional Requirements Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting. Job Requisition ID 93463 #J-18808-Ljbffr