Professional Services Manager

This range is provided by Storm2. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $130,000.00/yr - $160,000.00/yr Director at Storm2 | Connecting FinTech Talent Professional Services Manager Remote - USA Base Salary - $130,000-160,000 + 10% Bonus Our client is a fast-growing Series A FinTech SaaS company based in the U.S., focused on driving innovation at the intersection of payments and data intelligence. Their mission is to help merchants and their software partners reduce payment processing costs by delivering cutting-edge data solutions that enable competition on every transaction. They are committed to fostering a collaborative and dynamic environment where problem-solvers can make a meaningful impact and build strong, lasting relationships. Role and Purpose This position reports to the Head of Customer Success and is fully remote, requiring up to 10% travel for company events. You’ll play a pivotal role in transforming customers’ goals into reality by guiding them through onboarding and activation. As the primary point of contact after a sales contract is signed, you’ll coordinate stakeholders to ensure timely implementation and act as a consultant to both internal and external teams. This role combines technical expertise with project management skills and requires exceptional communication and relationship-building abilities. Key Responsibilities Customer Advocate: Serve as the voice of the customer, ensuring their concerns are addressed and resolved across teams. Onboarding Management: Oversee all aspects of customer implementations, including tasks, deadlines, risk factors, and interactions. Customer Support: Assist customers with application-related queries and resolve or escalate issues as needed. Training: Deliver training sessions and provide ongoing support during onboarding. Communication: Maintain clear, timely, and precise communication with customers and internal teams. Project Management: Coordinate all steps of customer implementations, engaging stakeholders to meet deadlines. Technical Expertise: Answer technical inquiries and improve the company’s implementation standards and procedures. Issue Resolution: Diagnose and document technical issues, contributing to the knowledge base. Requirements 8+ years of experience in SaaS technical project management, sales engineering, technical support, or implementation roles. Strong understanding of APIs and software applications. Proven ability to collaborate across technical and non-technical stakeholders. Excellent project management and organizational skills, with the ability to anticipate customer needs. Strong communication skills, capable of explaining complex concepts clearly. Self-starter with the ability to work independently, manage multiple priorities, and meet deadlines. Customer-focused mindset with an engaging personality and attention to detail. Proven experience in customer-facing roles and problem-solving. Preferred Qualifications Bachelor’s Degree in Computer Science, Business, or related field. Project management certification (e.g., PMP). Familiarity with ERP integrations or systems integrator processes. Experience in start-ups or the technical payments industry. If you’re ready to make an impact and thrive in a collaborative environment, apply direct, or email me at View email address on click.appcast.io Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Sales #J-18808-Ljbffr