Site Manager
8x8
What You'll Do Lead & Develop the Team As the senior on-site leader, you will:
- Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
- Build and reinforce a positive, growth minded culture grounded in company values
(Based on the expectation to build a positive, growth minded culture) - Conduct ongoing development conversations and ensure readiness of future leaders
- Ensure all staff follow safety, customer service, and operational standards consistently
- Champion a welcoming, service-oriented environment where every customer feels valued
- Resolve escalated concerns and coach the team on best-in-class customer engagement
- Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers
- Own all daily operational workflow and ensure efficiency, accuracy, and safety
- Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
- Ensure the site consistently meets company standards for quality, cleanliness, and throughput
- Analyze operational metrics and implement improvements to increase performance and reduce downtime
- Set and manage site-level sales, membership, labor, and operational targets
- Lead sales initiatives, promotions, and team-wide upselling behaviors
- Monitor KPIs and adjust staffing, processes, or workflow to achieve results
- Manage site expenses, inventory, and cost controls
- Enforce all health, safety, and environmental protocols
- Ensure adherence to company policies, operating procedures, and quality standards
- Address risks, incidents, or equipment failures promptly and effectively
- Conduct regular audits and site inspections to ensure consistency and compliance
- Strong customer service mindset and excellent communication skills
- Demonstrated leadership, teambuilding, and performance management abilities
- Ability to operate effectively in a fast paced, hands-on outdoor environment
- Strong problem-solving and decision-making skills
- Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
(Expanded from reliability and eagerness to learn) - Flexible schedule, including weekends and holidays
- Ability to stand for long periods and perform light physical tasks
- Previous site management or multi-team leadership experience
- Experience in retail, service, hospitality, or other customer facing roles
- Mechanical aptitude for overseeing equipment checks and maintenance
- Experience with sales-driven environments or membership programs
Vacancy posted 3 days ago
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