Service Engineer - Syracuse, NY

Job Description

Job Description

Company Summary

We are a premier regional distributor and service provider of high-precision CNC machine tools and industrial manufacturing equipment. With a long-standing history of supporting manufacturers across the region, our team prides itself on delivering high-reliability field support, technical expertise, and long-term customer partnerships. We foster a supportive, hands-on team environment that prioritizes internal equity, continuous skills development, and long-term stability for our field engineering team.

Job Summary

We are seeking a versatile CNC Field Service Technician to join our growing regional service team. Based in the greater Central New York area, this hands-on, field-based role is responsible for the installation, preventive maintenance, troubleshooting, and repair of multi-axis CNC machine tools across customer sites.

We are open to considering candidates across a range of experience levels—from entry-level/junior candidates with strong mechanical aptitude and basic machine shop exposure to seasoned field engineers capable of complex machine overhauls.

Key Responsibilities

• Perform on-site installation, mechanical alignment, troubleshooting, and repair of multi-axis CNC machine tools equipped with industrial controls.
• Conduct mechanical replacements, precision calibrations, and alignments on major machine subassemblies, including spindles, headstocks, ball screws, tool turrets, posts, and servo motors.
• Execute electrical and electronic troubleshooting using a strong foundation in basic electrical control theory and industrial electronics.
• Act as the primary technical contact on customer sites, maintaining professional communication and serving as a liaison between clients and internal management to resolve complex issues.
• Independently manage service calls, diagnostic workflows, and routine field documentation.

Requirements

• Practical background in mechanical systems, hands-on machinery repair, or basic machine shop operations.
• Must hold a valid driver's license and be fully authorized to work in the United States.
• Ability and willingness to travel regularly throughout the regional territory, including approximately 1–2 overnight hotel stays per week.
• Resourceful and independent thinker capable of troubleshooting equipment issues on-site.
• Strong customer-facing communication and professional presence.

Preferred Requirements

• Prior experience as a Field Service Engineer, Industrial Maintenance Technician, CNC Machinist, or vocational background
• Entry-to-Mid Level: Candidates with hands-on mechanical backgrounds who are eager to learn CNC systems.
• Senior Level: 3–5+ years of direct field service experience handling advanced tasks such as full spindle rebuilds, complex geometry alignments, and extensive control-level diagnostics.
• Computer literacy and familiarity with digital service reporting tools.

Compensation & Benefits

• Competitive hourly rate structured to reflect experience, ranging from approximately $28.00/hour for early-career/trainable candidates, and up to $38.00/hour for senior, fully autonomous service engineers.
• Provided with a company service vehicle, specialized tools, laptop, mobile phone, and a company credit card for all travel and job-related expenses.
• Comprehensive corporate benefits including Health, Dental, and Vision insurance, Paid Time Off (PTO), 401(k) with company match, and a retirement plan.

Location

• Primary Residence: Must reside in or near the greater Syracuse, NY area.
• Territory Coverage: Serves client facilities throughout Upstate, Central, and Western New York