Billing Manager

Lead and manage a consolidated Legal Billing Administrative Team, overseeing e-Billing, Accounting Service Desk, Matter Creation, Rates Administration, and Operations Support to meet and exceed departmental service standards Evaluate team performance, conduct annual reviews, and provide ongoing coaching to drive professional development and high performance Ensure timely, accurate, and complete first-level support for all clients, addressing escalations and complex issues independently Monitor, aggregate, and communicate service trends and key performance metrics to Billing leadership to enhance overall billing effectiveness Drive continuous process improvement initiatives, identifying opportunities for automation, technology upgrades, and workflow optimization Develop, implement, and enforce policies, service level agreements (SLAs), escalation processes, and ticket handling protocols Oversee e-billing client setup, matter creation, and billing rate accuracy, ensuring data integrity across all systems Lead cross-functional projects, collaborating with Accounting, Billing, IT, and external vendors to implement solutions and resolve system issues Analyze and redesign business processes to maximize operational efficiency and align with best practices Maintain current knowledge of industry trends, regulatory requirements, and emerging technologies, incorporating insights into team practices Facilitate regular communication of service desk performance, trends, and improvements to the broader Billing department Partner with other departments to document system and procedural issues, develop solutions, and implement process improvements Serve as a subject matter expert for internal and external stakeholders on billing systems, operational processes, and workflow enhancements Oversee large-scale initiatives, including technology upgrades, automation projects, and process standardization across multiple billing teams The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment. #J-18808-Ljbffr The Phoenix Group