Billing Supervisor

Revenue & Billing Operations LeadWe are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt's AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world's leading companies.We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt'stars constantly strive to raise the bar, pushing the envelope of what is possible.Target total compensation ranges from $214,000 - $228,000, including a fixed annual salary of $170,000 - $188,000, an employee equity plan grant, and world-class benefits.Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.About the Role:We are seeking a highly accomplished and strategic Revenue and Billing Operations Lead to pioneer Rokt's Billing Assurance and Support function. Based in our New York office, this role is critical to supporting Rokt's rapid growth in an AI-first environment to create best-in-class friction-free processes for our Customers and Employees. You will oversee all mission-critical operational processes and be a proactive thought leader to the rest of the organization in order to drive AI-First processes to support our rapid growth and public company readiness.The ideal candidate has a customer-first focus, with deep operational experience in a rapidly growing and evolving environment, the ability to lean deep into processes and drive AI-first solutions, and communicate clearly and effectively with cross-functional teams in GTM, RPD, Legal and Accounting to drive Revenue at scale. As a key leader in the finance organization, the Head of Billing Operations will collaborate across teams and use their deep knowledge of systems and automation, combined with the ability to harness the latest innovations in AI, to transform how we serve and support our customers. The ideal candidate has a proven track record of developing high-performance teams and creating alignment through clear priorities and KPIs.Responsibilities:Build and lead an AI-First, high-performing team, focusing on attracting, developing, and retaining top talent to scale with Rokt's growthPartner closely with GTM, RPD, Legal and Accounting to drive frictionless processes to support our Customers and drive Revenue growth and Cash efficiencyOwn and maintain effective SOX controls across all areas of responsibilityAct as the primary liaison to external auditors for transactional audit evidence for billingMaintain clear, up-to-date documentation of processes for internal purposes and clear Support Handbooks that define how the business engages with our teams