Helpdesk Support Tech

The Helpdesk Technician will support day-to-day IT needs, including workstation support and conference room technology, ensuring meetings and presentations run smoothly.

Job Title:Onsite Helpdesk Support Technician

Location:Stafford, Virginia

Pay Range:$14-$17/hr W2

What's the Job?

• Provide in-person technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot basic hardware, software, and network connectivity issues (Wi-Fi, VPN, login problems)
• Assist with password resets, account access, and basic system navigation
• Set up and deploy workstations, peripherals, and standard software
• Support conference rooms before and during meetings to ensure proper operation
• Assist users with connecting laptops to displays, projectors, and video conferencing systems
• Document support requests, troubleshooting steps, and resolutions in a ticketing system
• Escalate unresolved or complex issues to senior IT staff as needed
• Maintain a professional, friendly, and service-oriented approach when assisting users

What's Needed?

• Basic understanding of computer hardware (PCs, laptops, peripherals)
• Foundational knowledge of networking concepts (Wi-Fi, Ethernet, IP basics)
• Familiarity with Windows and/or macOS
• Strong problem-solving and troubleshooting mindset
• Comfortable assisting users in a professional, in-person setting
• Ability to follow documented procedures and checklists
• Dependable, punctual, and eager to learn

Preferred (But Not Required)

• Coursework or training in IT, computer science, or technology
• Familiarity with Microsoft 365 and/or Google Workspace
• Exposure to helpdesk ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Interest in IT support, networking, or audiovisual technology

Work Environment & Schedule

• Onsite office environment
• Flexible scheduling to accommodate school commitments
• Business hours support; minimal or no after-hours work
• Part time 3 days a week 4 hrs a day

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.