Head of Operations

Head of Operations

About the Company

Innovative provider of smart home devices

Industry
Information Technology and Services

Type
Privately Held

Founded
2015

Employees
51-200

Specialties

• consumer electronics
• home entertainment
• tv entertainment
• tv remote
• senior living
• agetech
• family caregivers
• remote caregiving
• and tv-based communication

About the Role

The Company is seeking a Head of Ops to play a pivotal role in the optimization and management of operational workflows and systems. The successful candidate will be responsible for end-to-end operations, from factory coordination to customer delivery and support. This role requires a strategic partner who can work cross-functionally with engineering, operations, customer support, logistics, and product teams to enhance efficiency and scalability. Key tasks include coordinating with overseas manufacturing partners, particularly in China, to ensure smooth operations in shipping, logistics, packaging, customs, and fulfillment. The Head of Ops will also be instrumental in analyzing operational bottlenecks and implementing process improvements to enhance cost, speed, customer experience, and scalability. Applicants for the Head of Ops position at the company should have a strong background in business operations, strategy, or related fields, with a preference for director-level experience. The role demands a candidate with a strong ownership mentality, capable of independently driving initiatives and solving problems. Experience in improving operational systems, workflows, and supply chain operations at scale is essential, as is a proven track record in cross-functional project and stakeholder management. The ideal candidate will have a deep analytical and data-driven decision-making approach, with the ability to identify inefficiencies and optimize for scalability, speed, cost, and customer experience. Startup experience and the ability to operate in ambiguity are also highly valued.

Hiring Manager Title
Co-Founder

Travel Percent
Less than 10%

Functions

• Operations