Ambulatory Service Representative II - Kelsey Seybold Clinic: Aliana

Improve the lives of others while Caring. Connecting. Growing together. Job Description - Ambulatory Service Representative II - Kelsey Seybold Clinic: Aliana (2369395) Ambulatory Service Representative II - Kelsey Seybold Clinic: Aliana - 2369395 Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. Primary Responsibilities Provide assistance to patients in a friendly and courteous manner Perform check‑in and check‑out functions, including registration and cashiering Maintain a neat and professional appearance and an organized work area You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications High School diploma or GED 1+ years of direct face‑to‑face customer service experience 1+ year of cash handling or collections experience and at least 6 months experience in a customer‑facing role within a medical office, healthcare setting or other service‑related industry, OR 1+ year of KSC ASR I with at least 6 months ASR II cross‑training experience and successful completion of Epic Front Desk Training, OR 1+ year of KSC CBO, Managed Care or Contact Center experience Excellent verbal and written communication skills Basic math ability Knowledge of customer service principles and practices Ability to maintain strict confidentiality of all personal/health sensitive information Ability to effectively handle challenging situations and balance multiple priorities Experience with computers and Windows‑based software including Word and Excel Fluent in English, verbal and written Preferred Qualifications 2+ years of experience working in a physician, hospital, or medical office environment, including patient registration, appointment scheduling or medical billing 2+ years of insurance and/or managed care experience, including insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans 2+ years of direct face‑to‑face customer service experience 1+ year of cash handling or collections experience in a medical office setting EMR/Epic experience Basic calculator skills Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full‑time employment. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). We comply with all minimum wage laws as applicable. Equal Employment Opportunity and Other Policies OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call View phone number on click.appcast.io. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr Optum