Platform Support Engineer

job summary:
Are you a versatile, technically curious engineer ready to move beyond traditional ticket-based support? We are partnering with a premier financial technology innovator seeking a dynamic Platform Support Engineer to bridge the gap between production support and software engineering. In this permanent placement role, you will diagnose complex system issues, automate workflows, improve internal tooling, and drive long-term platform reliability. If you thrive in a modern, collaborative environment and enjoy solving meaningful technical problems, this is the opportunity for you. This position also offers a comprehensive benefits package including medical, dental, and vision coverage to keep you and your family healthy.

 
location: San Antonio, Texas
job type: Permanent
salary: $90,000 - 110,000 per year
work hours: 9am to 5pm
education: Bachelors

responsibilities:

Responsibilities:

· Investigate and resolve escalated platform, application, API, integration, database, and infrastructure issues.

· Support engineering teams by troubleshooting defects, deployment issues, environment issues, configuration problems, and production incidents.

· Analyze root causes and recommend durable fixes rather than relying only on short-term workarounds.

· Read, understand, troubleshoot, and contribute to application code across languages such as Go, C#, JavaScript, TypeScript, VB.NET, PowerShell, or similar.

· Build and maintain internal tools, scripts, utilities, and automation that reduce manual work and improve engineering efficiency.

· Support Developer Experience initiatives, including better documentation, repeatable workflows, improved local development support, CI/CD improvements, and internal engineering tooling.

· Monitor platform health, application performance, database performance, uptime, reliability, logs, and operational alerts.

· Troubleshoot APIs, partner integrations, webhooks, file processing workflows, authentication flows, and service-to-service communication.

· Build, maintain, and improve GitHub Actions CI/CD pipelines for Azure-based deployments.

· Support infrastructure-as-code workflows using Terraform or similar tools.

· Assist with Azure-hosted infrastructure, including App Services, containers, WAF, networking, serverless components, and related cloud services.

· Apply strong infrastructure fundamentals when troubleshooting issues involving DNS, URLs, IP addresses, ports, certificates, routing, firewalls, load balancing, latency, connectivity, and environment configuration.

· Perform light DBA and SQL support tasks, including query troubleshooting, indexing review, stored procedure analysis, data validation, and performance investigation.

· Support MSSQL, Azure SQL, and MySQL environments in partnership with engineering and database owners.

· Assist with data integrity, reporting queries, operational dashboards, and internal reporting needs.

· Support DevSecOps practices aligned with PCI, SOC, SOX, and other compliance requirements.

· Help modernize legacy systems, reduce operational risk, and improve platform maintainability.

· Document workflows, troubleshooting steps, environment details, database schemas, deployment processes, and operational playbooks.

· Provide technical onboarding and support for B2B partners when deeper platform or integration knowledge is required.

· Participate in on-call rotations for platform, infrastructure, application, and database-related incidents.

qualifications:
3+ years of professional experience in Development Support, Site Reliability Engineering (SRE), DevOps, Production Engineering, or Software Engineering.

Strong code-level troubleshooting experience with a working knowledge of at least one programming language (e.g., C#, Go, JavaScript, TypeScript, Python, or PowerShell).

Solid understanding of infrastructure fundamentals, including networking, DNS, routing, firewalls, load balancing, and environment configuration.

Proven ability to read, write, debug, and optimize SQL queries.

Experience troubleshooting production applications, API integrations, log files, and deployment workflows.

Comfortable navigating and supporting both Windows and Linux operating environments.

Excellent communication skills with the ability to c

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.