Technical Support Engineer - Photovoltaic Solutions

Job Family: Electrification & Automation Req ID: 502298 Technical Support - Inverter and Energy Storage Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! Transform the everyday with us! About Smart Infrastructure – Electrification and Automation The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow’s power grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow’s power grid! We are looking for a Technical Support Engineer. This position will be based out of San Antonio, TX. You’ll make an impact by: This role will work within the Siemens SI EA business unit and will support Siemens Inverter and Energy Storage product portfolio and includes our Central Inverter and KACO 3-phase String inverter portfolio. This position will be based out of San Antonio, TX. Provide technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web for our Central Inverter and KACO 3-phase string inverter portfolio Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Build a positive customer experience by working closely with Development, Sales and Quality Assurance Respond promptly and professionally to customer inquiries and complaints Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments Work with our factories and quality teams to develop and implement corrective and preventive actions Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods. Provide frequent updates to all stakeholders during the correction steps for the customer Work closely with field service teams and vendors to align on materials and methods of correction Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens Up to 40% travel to discuss high profile customer issues to ensure customer relations stay positive You’ll win us over by having the following qualifications: Basic Qualifications: Bachelor’s degree 3+ years’ experience working in energy storage, solar, utilities Project Management skills with excellent Business acumen High level computer skill (SAP and/or Salesforce experience a plus) Preferred Qualifications: Strong verbal skills to aid in customer communications Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues About Siemens We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here ( . Our Commitment to Equity and Inclusion in our Diverse Global Workforce: We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. $61,547 $105,509 Organization: Smart Infrastructure Job Type: Full-time Category: Customer Services #J-18808-Ljbffr Siemens